Our team provides 24/7 travel updates from across the SWR network. Questions? Simply send us a DM. Start your journey: https://xitter.cf/t.co/4d2GLoYQ6R

Joined September 2011
SWR Help
@SW_HelpSep 21
Trains are now running to our autumn timetable, with minor changes to train times compared to our May 2026 timetable. 🗓️ Please check before you travel For more information visit 👇 southwesternrailway.com/leav….
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@SW_Help1h
Replying to @mikewooduk
Hello, if you are delayed getting to your destination then I would advise contacting our customer service team for delay repay. ^LJ
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SWR Help
@SW_Help1h
🚧 Planned engineering works will be taking place on the South Western Railway network this weekend Saturday 24 and Sunday 25 October. The Southampton Central, Staines, Guildford to Petersfield and Yeovil Junction to Honiton areas will be affected. For full information, please check our website: southwesternrailway.com/plan…
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@SW_Help2h
Replying to @Lucy_Corke
Hi, I am sorry to hear this; I'm afraid there are passengers causing a disturbance on a train at Clapham Junction, which is resulting in delays to some services. We apologise for the inconvenience ^MC
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SWR Help
@SW_Help2h
Replying to @Yass93xx
Hi, I'm afraid there are passengers causing a disturbance on a train at Clapham Junction, which is resulting in delays to some services. We apologise for the inconvenience ^MC
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@SW_Help2h
Replying to @mattk8703
Hi Matt, due to Storm Austen, our network experienced significant disruption across all routes and journeys were severely affected ^MC
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@SW_Help2h
Replying to @crawfc_kent
Hi Charles, thank you for your feedback ^MC
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@SW_Help2h
Replying to @steveguildford
Hi Steve, please escalate your claim to [email protected] ^MC
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@SW_Help3h
Replying to @blackberrychris
If the lift is still out of service when you wish to travel, then when you arrive into Southampton you can speak with station and they will be able to help you to get from platform 1 to platform 4. ^LJ
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@SW_Help3h
Replying to @blackberrychris
Hello, the lift on platform 4 is currently out of service, please could you confirm where you are traveling to? ^LJ
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SWR Help
@SW_Help4h
Replying to @andyecfc
This is due to the temporary timetable that is in place on the West of England line. You would probably have to catch the 12:45 service, as with a super off peak ticket you can travel on a train that arrives into London Waterloo after 14:00. ^LJ
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SWR Help
@SW_Help4h
Replying to @Mkblogsandvlogs
Hello, I apologise for the disruption to your journey. I would advise speaking with our customer service team and they can advise further. ^LJ
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SWR Help
@SW_Help4h
Replying to @MarisaK009
I apologise for the delay, I can see this service has departed Botley. ^LJ
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SWR Help
@SW_Help4h
Replying to @Rob_Smith88
Hello, you can make a complaint on our website here: southwesternrailway.com/cont… and a member of the customer service team will get back to you. ^LJ
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SWR Help
@SW_Help4h
Replying to @MarisaK009
I am sorry to hear this, I will pass your feedback onto the station manager. ^LJ
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@SW_Help4h
Replying to @andyecfc
Hello, I apologise for the confusion, I can see there is a service running from Axminster at 08:45 and 10:45 on the 12th November. ^LJ
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@SW_Help4h
Replying to @MarisaK009
Hello, this service is delayed due to a fault on the train. It is on its way, currently at Cosham. ^LJ
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@SW_Help5h
Wet and windy weather has been forecast across our network today. Please take care when travelling and check your journey before travel: southwesternrailway.com/disr…
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@SW_Help5h
Replying to @Iaumurphy
Hello, there is a fault on the train, this service will still be running. There is a train due to leave Eastleigh at 09:01 going to London Waterloo and will probably get you in to London quicker than the 08:43 service. ^LJ
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@SW_Help5h
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@SW_Help5h
ON MONDAY we start our week long programme of work on the Staines to Windsor Line Buses will replace trains on the line from Monday 26th October to Sunday 1st November Visit this link to find out more about our work networkrail.co.uk/our-work/o…
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