@SDNetwork

SDN is the leading institution for expertise in #ServiceDesign, and the largest platform for exchange, communication and support for the diverse community.

 Cologne, Germany
service-design-network.org
Joined July 2009
  • Tweets14.7K
  • Following2.8K
  • Followers20.2K
7.7KMedia
Service Design Network retweeted
harmonic design@thisisharmonic8 Apr 2025
Join the conversation on bridging #servicedesign & #productmanagement. Mariah Mills will appear on a panel to discuss her article, “Service Design, Product and Journey Management Collaboration Model.” April 10, 2025, Noon ET Register us06web.zoom.us/meeting/regi… #JourneyManagement
graphic for the panel: Bridging Disciplines—Service Design and Product Management

ALT graphic for the panel: Bridging Disciplines—Service Design and Product Management

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Service Design Network retweeted
harmonic design@thisisharmonic16 Jan 2025
⏳ Applications for Harmonic Design’s Summer Internship Program are closing on Jan 17 Don’t miss out—apply now! 📅 Submit your application today at thisisharmonic.com/internshi…
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Service Design Network retweeted
Innovation_Unit@Innovation_Unit25 Jul 2024
Calling all change agents! Our part time #ServiceDesign academy covers topics such as: 🫱🏿‍🫲🏽Codesign 🗣️Facilitation 🪧Prototyping 🎨Graphic design 🗺️System mapping ✍🏾Storyboarding 💡Social Imagination Interested in joining the new cohort? Sign up now: iuda.org.uk/
A blue slide with the IUDA logo and white text reading '"I chose this course because I wanted to deepen my practice and understand myself more as a designer" IUDA graduate.'

ALT A blue slide with the IUDA logo and white text reading '"I chose this course because I wanted to deepen my practice and understand myself more as a designer" IUDA graduate.'

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Service Design Network retweeted
Innovation_Unit@Innovation_Unit15 Jul 2024
Don't wait! Secure your spot on the @SDNetwork accredited Innovation Unit Design Academy🎨💭🎓 Join like minded professionals who are serious about designing services for social change: iuda.org.uk #IUDA #ServiceDesign
A yellow background with IUDA's logo and black text reading "I came into this course without confidence to describe myself as a designer. Today I can confidently stand here and say I am a service designer." 2022/23 Participant.

ALT A yellow background with IUDA's logo and black text reading "I came into this course without confidence to describe myself as a designer. Today I can confidently stand here and say I am a service designer." 2022/23 Participant.

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Service Design Network retweeted
Innovation_Unit@Innovation_Unit28 May 2024
“In my day job I’m always running onto the next thing… this course helps me challenge everything I’m doing with an equity lens” - graduate-turned-coach, @Sav_Fishel To hone #servicedesign skills, join @SDNetwork accredited Innovation Unit Design Academy: iuda.org.uk/
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Service Design Network retweeted
Innovation_Unit@Innovation_Unit1 Jun 2024
Happy #ServiceDesignDay #SDDay24!🚀 This year's theme is 'Do Good, Give Back.' Our fun, unique, part-time course is @SDNetwork accredited and focused on ethical, person-centred #SocialChange. Apply now: iuda.org.uk/ 👀🎨 #ServiceDesign #PublicSector #Innovation
A blue slide with the IUDA logo and text reading 'A unique one-year, part-time programme for professionals working in social innovation and public service transformation. Applications open'.

ALT A blue slide with the IUDA logo and text reading 'A unique one-year, part-time programme for professionals working in social innovation and public service transformation. Applications open'.

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Service Design Network retweeted
Innovation_Unit@Innovation_Unit20 May 2024
Work in #socialchange and eager to develop your #servicedesign skills? Our @SDNetwork accredited course involves: 1⃣Applying service design methods to complex social challenges (Sept – Jan) 2⃣Design leadership for systems change (Jan – June) Apply👉 iuda.org.uk/
Early Bird Discount now live! One year part-time course for professionals. Includes Service Design Network accreditation.

ALT Early Bird Discount now live! One year part-time course for professionals. Includes Service Design Network accreditation.

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Service Design Network retweeted
The Digital Hub@TheDigitalHub7 May 2024
Don't forget to catch @johnlync from @getincontext at the upcoming @SDNetwork Global café. John, Julianne Coughlan & Trevor Vaugh will be discussing recent progress on Ireland's #DesignInGovernment initiative. service-design-network.org/e…

Events

Upcoming Service Design Events All Around the Globe. Enthusiastically develop strategic ideas rather than equity invested experiences.

service-design-network.org
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Service Design Network retweeted
harmonic design@thisisharmonic2 Apr 2024
Harmonic Design is excited to host a Watch Party for the @SDNetwork Next Gen Conference on April 12. Experience the conference from our studios, network, & receive on-site portfolio reviews. Register at: thisisharmonic.com/next-gen-… #servicedesign #SDNNextGenCon #InfiniteThreads

Join us for the SDN Next Gen Conference 2024 Watch Party at Harmonic Design - Harmonic Design

Attention students, young and senior professionals, and career shifters! Harmonic Design invites you to our studios for a Watch Party of the Service Design Network (SDN) Next Gen Conference 2024....

thisisharmonic.com
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Service Design Network retweeted
harmonic design@thisisharmonic11 Mar 2024
We are proud to announce the publication of an article by service designers, Dhawan and McGar, in Touchpoint, the leading journal for service design by @SDNetwork. The paper provides a comprehensive framework to help designers become implementation-ready. thisisharmonic.com/publish-s…
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Service Design Network retweeted
Bridgeable@bridgeable24 Oct 2023
Bridgeable supported an American pharmaceutical co in the development of health system readiness for an influx of Alzheimer’s patients and the introduction of new treatments. This project was nominated as a Service Design Award Finalist by the @SDNetwork. hubs.li/Q0266r0l0

Transforming the US health system: Designing a new era of Alzheimer’s Disease care | Bridgeable

We partnered with a leading pharmaceutical company to equip healthcare professionals with strategies to navigate the complex landscape of Alzheimer’s.

bridgeable.com
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We're just back from @SDNetwork global conference What made this trip different was one question; Why do we make bad services? I've written about the exciting news that I'm working on a new book and it's called Bad Services good.services/blog/bad-servi…
A person in front of a slide that says Bad Services, why they happen and how we get out of this mess

ALT A person in front of a slide that says Bad Services, why they happen and how we get out of this mess

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Service Design Network retweeted
Rusty0726@rusty07265 Oct 2023
No way, pritt for this. #SDGC23 #catalystforchange 試されたぞ！
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Service Design Network retweeted
Arundhati Basu,Trixy@christrixy5 Oct 2023
First half of the first day completed and I have started collecting the name of book titles being mentioned in some of these amazing talks! #sdgc23 #booksfromSDGC23
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Service Design Network retweeted
SDN Japan🇯🇵@SDNjapan7 Oct 2023
締めのClosing Keynoteは@LouDowne の「Bad services: Why most services are failing and what we can do to make them work」 でした。著書『Good Service』は翻訳書も出ています。名著です。amzn.asia/d/e58CPYC #SDGC23
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Bad services ruin our lives They cost us time, money, life admin and put us at risk #sdgc23
Bad services ruin our lives days a slide on a stage

ALT Bad services ruin our lives days a slide on a stage

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The 10 causes of bad services A collection of things @theschoolofgood has heard that orgs are doing that make bad services happen #sdgc23
A person on stage presenting a slide

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Service design is… An email A meeting Having a coffee Securing funding Writing a blog post Changing an org structure Hiring people Organising pay rises All of this work is valid. And it’s not easy days @LouDowne #sdgc23
Service design is and a list of things including having a coffee and starting new things

ALT Service design is and a list of things including having a coffee and starting new things

A yellow slide behind a person talking that says this work isn’t easy

ALT A yellow slide behind a person talking that says this work isn’t easy

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What gets measured gets done When we’re designing services we need to consider what success and outcomes are and then what we’re going to measure This shapes our services #sdgc23
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Service Design Network retweeted
SDN Japan🇯🇵@SDNjapan7 Oct 2023
#SDGC23 は全プログラムが終了しました。来年の #ServiceDesignGlobalConference は、フィンランドヘルシンキ🇫🇮だそうです！ (日本での開催も心待ちにしています)
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