REMARKABLE LEADERS IN F&I 👏 We're thrilled to announce the winners of the first ever CBT News Remarkable Leaders in F&I awards, powered by @RouteOne. The awards honor executives, managers, and rising stars who are driving measurable results, enhancing customer experiences, and setting new standards in dealership F&I operations! 2026 Honorees: • Symphony Wills, Finance Director at Rafih Auto Group • Tim Baum, Business Manager at JL Freed Honda • Jeremy Lidon, Director of Finance at Dan Cummins Auto • Rodney Flood, Finance Manager at Toyota of Cedar Park • Ali Thanawala, F&I Director and GSM at Greenway Automotive Group • Kimberly Garner, Director of Finance at CMA's Colonial Hyundai • Robert DeBell, Finance Manager at Denny Menholt Honda • John Moor, Corporate Finance Director at Capitol Auto Group • Sue Petersen, F&I Manager at MEYER MOTORS, INC. • Albert Ridgeway, F&I Manager at Cherokee Mitsubishi • Brian Cook, F&I Manager at Clark Hyundai • Lisa Lomenzo, Finance Director at Empire Automotive Group Read more at the link in our bio!

Modern Retail Challenges: How Dealers Navigate Hybrid and Digital Buying Experiences Amber H., Director of National Business Development at RouteOne, explains how dealers can create a frictionless experience that improves CSI scores, strengthens customer loyalty and supports long-term profitability. Watch more here ⤵️ YouTube: youtu.be/jliwy0uCvko CBT News: cbtnews.com/bridge-digital-a… #CustomerExperience #Automotive #Dealership #CSI #CustomerLoyalty