Customer Service Speaker, Trainer and Author of Turning Rants Into Raves. Helping your employees think and act like owners of your company.
Long Island, New York
Joined December 2008
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I'm discussing “Prevent Customer Complaints” with @alliegshow and CX Guru. Tomorrow, Mar 1 at 12:00 PM EST on @joinclubhouse. Join us! joinclubhouse.com/event/PN2w… #custserv
I'm discussing “Referrals: Earning Them. Handling Them. Repeat. ” with @MichaelRoderick. Tuesday, Mar 2 at 4:00 PM EST on @joinclubhouse. Join us! joinclubhouse.com/event/PDO7…
Talking about customer complaints on Clubhouse on Wednesday at 12p EST with @alliegshow joinclubhouse.com/event/m2K4…
Randi Busse retweeted
Getting customers doesn't need magic or rocket science. 🚀
Your extensive knowledge, amazing conversation skills, and best efforts to establish a connection will help convince them to test your product or try your service! @RandiBusse
#upmyinfluence #customers #businesstips
Check out my interview w/@healysolutions on @TheProfitExpress podcast. We talk about #custserv during #Covid19. youtu.be/Lt8VYr5OXrw
Join @alliegshow and I today on Clubhouse at 12pm EST as we discuss customer service roadblocks, the ones your customers encounter and the ones your employees encounter. The room is in the CX Guru Club.
#customerservice #customerrelations #employeeengagement #custserv
I'll be co-moderating a room on Clubhouse on Wed, 2/17 @ 12p EST w/@alliegshow on customer service roadblocks: your customers and your employees! Here is the room in the CX Guru Club:
lnkd.in/dtdfjw2
#custserv
What roadblocks are in the way of your customers doing business with you? What about the roadblocks that get in the way of your employees delighting your customers? Join @alliegshow and I on Wed, 2/17 at 12pm EST on Clubhouse in the CX Guru room.
joinclubhouse.com/event/PbQk…
Join @alliegshow and I at 12P EST today as we talk about setting your customer facing employee up for success!
joinclubhouse.com/event/xlNV…
#custserv
Are YOUR employees “just doing their job”?
I’m just doing my job seths.blog/2021/02/im-just-d…
Join this Cluhouse room, Setting your customer facing employee up for success that I will be moderating with @alliegshow on Wed, 2/10 at 12p EST. Come with your questions or just listen and learn!
joinclubhouse.com/event/xlNV…
#custserv #EmployeeEngagement #employeeexperience
Join me and @alliegshow on Wed, 2/3 at 12p EST on Clubhouse as we talk about who is taking care of your customers! #custserv #employeeengagement joinclubhouse.com/event/1xXN…
Are you on Clubhouse? Need an invitation to Clubhouse? Join Beth Granger and I on Sun, 1/31 at 4pm EST as we will co-facilitate a conversation on the intersection of customer service and social media. Here is the link to the room: joinclubhouse.com/event/PD4q…
#custserv #socialmedia
I was recently interviewed by Jeff Biletnikoff for the Women Really Mean Business Podcast Presented By ATHENA International. Here is a sneak preview of the episode that will launch next week. womenreallymeanbusiness.com/… #podcast #employeeengagement
When you employees aren't engaged, you may be the problem! #custserv
How to Get Employees to Take Ownership with @RandiBusse
Full interview --> youtu.be/CNjfWLaMQIs
#serviceculture #custserv
How to Get Employees to Take Ownership Check out my interview with @toister youtu.be/CNjfWLaMQIs via @YouTube #custserv #employeeengagement
Amplify the voices of 10 women and keep going...
@idkallison @debrascalag @JamieHerzlich @QuestConnection @TenenbaumLaw @ppcoachingnet @ciaraelarkin @victorialeetrig @MarshallM01 @jenslawjuggles
Are your employees clocking in but checking out?
Check out my presentation at DisruptHR Charleston to find out!
vimeo.com/showcase/6790737/v…
# #disrupthr #employeeengagement #RantorRave #culture