Thanks, @GregThomas for hosting the #Genesys webinar on #AI, #empathy, and the evolution of #virtualagents. linkedin.com/events/ai-power…
Peter Graf retweeted
We’re honored to receive the Customer Experience Partner of Year – Global award 𝙖𝙣𝙙 the Social Impact Partner of the Year – North America from @AWS_Partners 🏆
These honors reaffirm the value that we’re bringing to our customers and our commitment to making the world better.
Peter Graf retweeted
We're at Dreamforce!
From collaborative events to expert sessions, we'll see you at Booth #427 to celebrate the jointly-released CX Cloud from Genesys and @salesforce, demonstrating live how the expanded partnership is enabling organizations to redefine #CX and #EX. #DF23
Peter Graf retweeted
“Our partnership with @Genesys is a powerful example of how nonprofits can use technology to modernize how they operate.” This story is the definition of using Genesys products for good. @ndvh forbes.com/sites/katevitasek…
Thanks for a fun conversation, @BrentLeary! #ExperienceAsAService is all about end-to-end, #AI-powered #experience orchestration. lnkd.in/gD9P3d4u
Peter Graf retweeted
We are proud to share our 2022 #Sustainability Report 🌎
We continue to take action for a better future for our people and planet, as shown with our progress towards our 2030 goals. Learn more about our commitment to a more sustainable future in the full report, available now💚
#Sustainability leaders like #Genesys include scope 3 emissions in their #sustainabilityreport: Only then are you committing to using your buying power to reward the sustainability of your #suppliers and to own up to the emissions caused by your products…lnkd.in/gKbFSnDm
Peter Graf retweeted
ICYMI: Genesys was recognized as a leader in The Forrester Wave™: Contact Center as a Service, Q1 2023 report.
Learn how our product offerings & strategy enabled us to earn this placement all while taking our vision beyond the #contactcenter and into all customer interactions.
Peter Graf retweeted
Our Menlo Park, CA and Bonham Quay, Galway locations have the honor of receiving a Leadership in Energy and Environmental Design (LEED) 'Platinum' certificate from @USGBC. With #sustainability at the heart of everything we do, we continue to move towards a better tomorrow 🌎
Peter Graf retweeted
Genesys CEO @Tony_Bates71 championing the value of a people-centric approach to #CX on @SkyNews with @IanKingSky.
Peter Graf retweeted
Happy #EarthDay2023!
Making sure we do our part to create a better, cleaner future is vital, today and every day 🌎
Learn more about how we put #sustainability at the forefront of everything we do 👇
#OneGenesys
Want to know how to build #AI that promotes #diversity, #transparency, and #accountability? Check out my #TEDx talk on #EthicalAI and the future of AI: youtu.be/KKYfxyKNPCc via @YouTube
A month ago I had the privilege of speaking at TEDx (TEDxSonomaCounty) on the #FutureOfAI and how leading companies like Genesys drive #EthicalAI. #AI holds so much promise, not just in the #contactcenter (#CCaaS) space, but across…lnkd.in/ge3a4Tw9 lnkd.in/gxirBm6c
Peter Graf retweeted
Thrilled to be with so many of our #OneGenesys team members in Orlando, FL for Inspire!
By taking time to grow together, we’ll be ready to inspire bold moves and deliver excellence every day.
Peter Graf retweeted
Glad I had the opportunity to catch up with @PeterGGraf and get an update on this work - no longer NDA but working with early trial customers! #GenesysSummit
CSAT and NPS are old school metrics, so @Genesys has created a new Experience Index. The details are still NDA, but they have already begun evaluating it internally and with customers. @PeterGGraf #GenesysSummit
Peter Graf retweeted
Banking customers are looking for convenient, human interactions delivered on an omnichannel basis.
Banks investing in high-quality #CX are seeing more success in acquiring new customers & achieving financial goals.
Put CX at the forefront of banking experiences - report⤵️
I just offset my carbon footprint with TerraPass – check it out: terrapass.com/product/flight… via @terrapass
Peter Graf retweeted
Nick Hobson takes on the 7 deadly sins of NPS.
"No miracle can resurrect NPS's lifeless body, no matter how hard we pray -- or how much more money we pump into it."
@PeterGGraf James Xiao @drnatalie lnkd.in/gweAgfEY
Peter Graf retweeted
We are proud to share our 2021 Sustainability report - an in-depth look at our journey to keep #sustainability at the heart of what we do. Learn about our progress and discover how we are adopting better business strategies to invest in our people and our planet now. 🌎