In Episode 6, we speak with Ritukar Vijay, Co-founder and CEO of Ottonomy. Ottonomy builds autonomous indoor-outdoor delivery robots for enterprises across healthcare, logistics, aerospace, and more. Before founding Ottonomy, Ritukar spent 16 years in autonomy, leading BMW's L4 self-driving program at Aptiv and building everything from defense UGVs to warehousing robots, with 57+ patents to his name. We discuss why robot ops is really customer ops and most teams get the framing wrong, how Ottonomy templatized infrastructure integrations like elevators and access doors to avoid the custom-engineering trap at every new site, and Ritukar's take that the industry overfits on the robot when the real scaling unlock is the orchestration layer that sits above it. Plus, why he thinks teleoperated robots will hit a wall at scale and full autonomy from day one is the only viable path for enterprise deployments. Timestamps (0:04) Introduction (1:20) What Ottonomy Does (2:53) Healthcare Use Cases (5:37) What Feels Different About Robotics Today (8:01) Educating Customers and the Buyer Process (10:05) Deployment Blockers and Infrastructure Integration (14:36) Shifting from Product Focus to Solution Focus (19:07) Scaling Operations and Robot Ops (23:14) Metrics and Tracking Performance (25:55) Incident Lifecycle and Resolution (27:39) Scaling the Human-to-Robot Ratio (29:50) Indoor-Outdoor Differentiation and Building for the Future (35:09) Advice for Founders and Closing