Link the voice of your customer to the business metrics that matter most.

USA
Joined October 2010
Here's why we believe Trust is more important that CSAT for Customer Success Leaders odinanswers.com/trust-is-mor… #customerservice #customer success odinanswers.com/trust-is-mor…
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Looking for a knowledge boost? Want to bump your customer success/service knowledge? Check this out - odinanswers.com/5-service-le… odinanswers.com/5-service-le…
OdinAnswers retweeted
Take our 1 Million Comments Challenge! :) #IACRC #MRX
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Enjoying @gentsgazettede presenting at #IACRC. @OdinAnswers we believe Digital First #D2C Companies hold the key to the future! ;) #MRX
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Open to #CRC2019 attendees. How much are your comment data costing you? Process up to 1 Million records FREE! #IACRC #MRX – at Florida, USA
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Take our 1 Million Comments Challenge! :) #IACRC #MRX
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In case you missed our recent free white paper 'Text Analytics Isn't Enough' has been very popular and is still available here odinanswers.com/mission #CX #IIEX #MRX #NewMR #NPS
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Your VOC Data should lead to Answers, not Word Clouds. Great interview with @jaminbrazil of @HappyMRxP about Answers. Podcasts links: odinanswers.com/…/odinanswers-with-happy-market… #CX #NPS #MRX #NewMR #HappyMR
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OdinAnswers retweeted
Congratulations @TomHCAnderson for your great work and for launching the new @OdinText => OdinAnswers! "Text Analytics Isn't Enough -- Moving From Text to Answers"...
Text Analytics is Not Enough (White Paper) odinanswers.com/mission Pleased to announce @OdinText is now OdinAnswers. (Thank you @Simonchadwick @KleinRuss for your great thoughts in the foreword) #IIEX #MRX #NewMR #XM #CX
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OdinAnswers retweeted
Replying to @OdinText
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Haven’t had an audience like this when speaking about #CSAT/#NPS at an #MRX event in some time... ;) #SalesforceTour
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We’re at NYC #SalesforceTour! If you’re here say hello :) #CX #XM #MRX
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Top 3 reasons for brands to move toward D2C #1 Revenue #2 Data/Insights #3 Deepen Customer Relationships #MRX #CX #SalesforceTour – at Manhattan, NY
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99% of consumer brands say they are investing in a direct 2 consumer strategy #D2C #Retail #Mrx #CX – at Manhattan, NY
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Amazon the 800lb #Retail Guerilla – at Manhattan, NY
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68% of retail leaders agree customers are more loyal to Amazon than to their brands! #SalesforceTour #MRX #CX #XM #Retail #NPS – at Manhattan, NY
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We’re here at the NYC #SalesforceTour :) #CX #XM #MRX
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What is a business answer? We believe that a business answer is informed, actionable and measurable. #mrx #cx
The week is almost over. Did you get your team all the answers they need? #mrx #cx