User Experience (UX) strategy, design and evaluation consultants. Usability testing, Customer Carewords, user-centred design & top task identification.

Ottawa, Canada
Joined September 2008
“To invent, you need a good imagination and a pile of junk” Thomas Edison
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A light hearted look at those torturous deep dives in data analysis... "Data will confess to anything you want it to if you torture it long enough"
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"The biggest thing that I've seen... is actually not so much about how human-like Ai-Da is, but how robotic we are. The algorithms that run our systems..." @AidanMeller about art from robots. Percepts precede precepts, art precedes science
A robot artist called Ai-Da is due to present at a Communications and Digital Committee in the House of Lords. Ai-Da will speak on the subject of 'A Creative Future,’ alongside her developer Aidan Meller. #AiDa #AidanMeller #HouseofLords #Live #Reuters xitter.cf/i/broadcasts/1MnGnpVjX…
MVP means minimum viable proposition - but - to move forward the next step is a minimum validate-able prototype
How big a sample size does it take to find errors in design? You can find a lot with just 5 boys.
Look for patterns during usability testing to understand what’s likely to trip up most users. #UX #design
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More than once, inheriting a team, I was told I needed to manage out known underperformers. Every time, what I saw was that the designers were capable, talented. But they were working in a suboptimal context. Improving the environment improved the work. – at Berlin, Germany
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Human-centred humanitarianism, by Alan Frank. 6pm Tuesday at CapCHI. capchi.org/tag/alan-frank/
History of data-gathering on why hyperlinks are blue - design, thinking, observation, repeat - blog.mozilla.org/en/internet…
A participant says "I don't use the chatbot; it uses the same jargon as the menus". If you're building alternative navigation, first look into @conways_law
Love this combination of UX research and design methods: "bodystorming" a conceptual design in VR with a pentad of parameters; all remote. dl.acm.org/doi/abs/10.1145/3…
UX is included in CFIA's Open Science plan for "New Ideas" to be Findable, Accessible, Interoperable, and Reusable - the FAIR principle inspection.canada.ca/science…
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How does the best user interface amongst streaming services do it? @DominiraS says: A heavy focus on research, on design, on testing. They’re constantly doing usability testing and tweaking the interface. insidehook.com/article/inter…
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Too bad "observe your users" doesn't end in ...spection. Seriously, this is important advice.
Don't think of accessibility as "testing" -- think of it more as a series of activities... introspection, inspection, retrospection... probably some other spections as well.
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I converted Tesla’s safety report numbers… From: miles between collisions (where more miles per accident is better) To: number of traffic accidents per thousand drivers per year (where fewer accidents is better) 👀 I don’t know about you, but I’d rather be in a Tesla. $TSLA
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Re-create a scene from a childrens' book and win an XP Pen graphics tablet. Deadline July 26th. #storybookchallenge sketchfab.com/blogs/storyboo…
At the end of the first half of the year, I am happy to share my reading list for the Applied #BehavioralScience fans ! A lot to learn with insightful authors 👍 ⁦@BVANudge_Unit⁩
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