@Mattersight

Technology and insights that help your enterprise contact centers have better conversations with your customers.

 Chicago, IL
Mattersight.com
Joined July 2012
  • Tweets2.6K
  • Following1.8K
  • Followers1.4K
778Media
Welcome to the ACW fam, @Mattersight! Mattersight provides tech & insights that help enterprise contact centers have better conversations w/customers. How cool! Learn more at mattersight.com. Thanks for #givingback through coffee!
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Mattersight retweeted
Mediafly@Mediafly15 Jun 2018
During @SalesAssembly's #SASummit18 our VP of #Marketing joined leadership from @flexera @Mattersight & @tronc for a panel discussion about aligning sales with marketing & customer success. Check out her recap of the 3 topics that emerged: mediafly.com/syncing-sales-w… #evolvedselling
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Gain great insights from shadowing my externship mentor @JimKloet at @Mattersight ! Thank you Jim, you are the best! #WhatsNEXTNU18 @NUCareerAdvance
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Seth Grimes@SethGrimes19 Mar 2018
"Conversational commerce: Your bot needs to understand human personality better" -- I interview @Andy Traba from @Mattersight #AI #Bots #VOC mycustomer.com/selling/ecomm…
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#AgentExperience goes beyong culture. Agent Experience is really about the tools and training you give agents. This leads to greater happiness, higher #retention and better performance.
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"Communication is not about what's said. It's about what's heard." Melissa Moore, Chief People Officer, @Mattersight Great insights on personality types and how they impact #custexp at our #Chicago @CXPA_Assoc Event.
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On my way to the #Chicago #CX @CXPA_Assoc #CX #Event tonight at our host @Mattersight What customer experience pros will I see there?? #custexp #cx
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Mattersight retweeted
CXPA@CXPA_Assoc17 Jan 2018
Did you see the January-February calendar of #CXPA events? Our local networking groups have dozens of local activities ready to roll. Join us! ow.ly/H7hL30hOCcU #CX #CustExp
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Mattersight retweeted
CXPA@CXPA_Assoc30 Nov 2017
What's next for the field of #CX? We'll talk about in this free #CXPA webinar with @Mattersight 12/5 at 12N ET. ow.ly/JlPE30gJyLD
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Forrester
@forrester28 Nov 2017
#CX performance can be grouped into four categories. Which one does your brand fall into? forr.com/2iDGcBO #Blog
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Shep Hyken
@Hyken27 Oct 2017
Sometimes it’s what customer doesn’t do or say that gives you opportunity to create an amazing #CX. buff.ly/2lipInc #Entrepreneur
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Mattersight retweeted
Forrester
@forrester19 Oct 2017
#AI has gotten smarter, now it's our turn to get smarter about how we use #AI #CXSF @hmanning
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John Pletz@johnpletz19 Oct 2017
When #AI comes to the call center. @Mattersight makes @CrainsChicago's 10 most innovative companies list. chicagobusiness.com/section/…
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"#CX isn't organic. It's intentional."- @Airbnb's Desirree Madison-Biggs #CSpark #cxpa
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How Financial Services Use #AI To Serve Customer Needs ow.ly/QMHE30f4XhT
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Customer service resources is out! paper.li/VGSresources/135317… #custserv Stories via @Genesys @Mattersight @affixsol #cx #custserv
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Mattersight retweeted
cosmopolio@cosmopolio3 Aug 2017
New Patent @Mattersight: #Chatbot that Understands Different Personalities & #Behavior @econodaily via @SprkyBot econotimes.com/Mattersight-I…
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The Real Secret to Winning Over Gen Z: #CustomerExperience bit.ly/2v1XZes by @Mattersight via @customerthink
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The Real Secret to Winning Over #GenZ: #CustomerExperience by @Mattersight bit.ly/2uFulJc @customerthink
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Shep Hyken
@Hyken26 Jul 2017
Just as individual personalities must adapt to the different personalities of their customers & colleagues, companies must do the same.
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