Are brands keeping up with consumer expectations? Our latest blog shares 4 key CX lessons from CRS Scottsdale, covering AI, customer loyalty, agent training, and more. Read the insights and what they mean for CX leaders: execsintheknow.com/when-cons… #ExecsInTheKnow #Research

How are brands putting AI into action? Join us Oct. 29 at 1 PM ET for our Rapid-Fire virtual event to hear real-world AI use cases, lessons learned, and actionable insights! One use case will feature @kustomer and @nathanjameshome. Learn more: execsintheknow.com/events/ai… #CX #AI

Here's what CX leaders need to know after #CRSScottsdale: ✅ Leadership drives trust, not tech ✅ AI must improve CX, not just cut costs ✅ Real results > AI hype ✅ People define the future of CX 📖 Read the full recap: execsintheknow.com/what-cx-l… #ExecsInTheKnow #CX

Still thinking about how great CRS Scottsdale was! 🌵🙌 Thanks to everyone who made it special! 📸 Relive the highlights: facebook.com/media/set/?set=… Missed Scottsdale? Join us in Dallas, Las Colinas this March! Registration is open: lnkd.in/ePfE8t_e #CRSMoments

🚨 Registration is OPEN for CRS Dallas (March 10–12, 2027)! 🤠 Join CX leaders for 3 days of candid peer discussions, practical case studies & fresh ideas to take back to your organization. Learn More: execsintheknow.com/events/cu… #CRSDallas

In our new 2026 CX Leaders Trends & Insights: Consumer Edition report, we dive into 80+ pages of data on confidence, trust, AI, channels, effort, loyalty, and the human experience. ➡️ Get the Full Report: execsintheknow.com/knowledge… #CX #AI #ExecsInTheKnow #research

And just like that, #CRSScottsdale has come to a close with a great keynote from Phoebe Schultz with @zillow! A huge thank you to our speakers, partners, and attendees for an incredible week of conversations, connections, and memories. We’ll see you in Dallas this March! 🤠

What a great way to kick off our final morning at CRS! Tracy Sedlak with @ritzcarltonyc, shared how her team uses AI to better understand guests and their needs earlier in the journey, giving advisors the insights needed to deliver more personalized, anticipatory service.

Unforgettable night at the Wrigley Mansion! ✨ Stunning views, live entertainment, and great connections made it the perfect way to unwind at CRS Scottsdale. Big thanks to our partner @TELUS_Digital for making it happen! Looking forward to Day 3 of #CRSScottsdale! 🙌

We closed Day 2 at #CRSScottsdale with an inspiring keynote from Todd Sale with @Corpay! Todd challenged us to lead through change with clarity & self-awareness, creating space where teams can thrive under pressure. A powerful session! 👏 #CRSMoments #ExecsInTheKnow

Celebrating CX excellence at #CRSScottsdale! 🏆✨ Congrats to our award winners: 🥇 Outstanding CX Leadership: Alvin Stokes (@PrincessCruises) & Roy Dunn (@Costco) 🌟 CX Excellence Team: Princess Cruises & Costco ❤️ Legacy of Connection & Heart: Tut Smith (@ClearHarbor)

We started Day 2 of CRS Scottsdale with a thought-provoking keynote from Julie Weingardt, Chief Operations Officer at @turo! #CRSScottsdale #CRSMoments

Ending Day 1 of CRS Scottsdale on a high note! 🎶🎷🌵 Another look back at the #CRSScottsdale Welcome Reception, where our incredible sax player kept the energy high. Great music, unbeatable atmosphere, and the best community in CX. 🙌 A special thank you to @TransPerfect.

What a great way to wrap up Day 1 of CRS Scottsdale! Last night’s Welcome Reception was the perfect opportunity to unwind, catch up with old friends, and make new connections over great food and drinks. A big thank-you to our partner @TransPerfect. #CRSScottsdale #CRSMoments

What a way to close Day 1 at #CRSScottsdale! Huge thanks to Alice Sesay Pope and our partners at @Vapi_AI for an insightful CX Masterclass on building trust with generative AI and keeping people at the heart of transformation. #CRSMoments #ExecsInTheKnow

Incredible day so far at #CRSScottsdale! 🌵🙌 Gatestone led on balancing AI & human connection, followed by interactive Tech Workshops with CSG, @AssembledHQ, @wearetpgroup, REGAL, @Zenarate, & @IntouchCX. Big thanks to our hosts & speakers for bringing the insights!

Kicking off CRS the right way! Our Networking Nightcap was a great way to get things started with good conversations, new connections, and familiar faces. Thank you to @AltaResources for helping make the event happen. We appreciate your partnership. Here’s to a great CRS!

We’re officially in Scottsdale and can’t wait for CRS to kick off! 🌵 We’re so excited to connect, catch up, and spend time with our incredible @ExecsInTheKnow community. Looking forward to seeing familiar faces, meeting new ones, and making this CRS one to remember!

CRS Scottsdale is next week! 🌵 We can’t wait to bring the @ExecsInTheKnow community together, catch up with old friends, make new ones, and create more great memories. See you in Scottsdale! #CRSScottsdale #CRSMoments #ExecsInTheKnow

The CX landscape is always evolving. The KIA CX Vendor Directory helps CX leaders explore companies, solutions, and potential partners all in one place. We’ve added new vendor listings, so take a look! 👉 community.execsintheknow.com… #CX #CustomerExperience