@MakeHappyRetail

Serving independent retail businesses for over four decades, he has a passion for helping independent retailers succeed.

 Spokane Washington USA
Joined August 2016
  • Tweets3.3K
  • Following172
  • Followers181
998Media
Grab this opportunity and share the love.... There are some amazing shops out there with great Customer Service!
Conor Pope@conor_pope9 Dec 2021
Christmas Tweet - take 2: I'm looking for your most wonderful customer service stories. Has a shop or a service provider gone above and beyond to help you or make your day/experience better? Will you share your experience with me? Here or [email protected]
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The ability to deliver quality and speed are not mutually exclusive ideas. No matter your industry, you can deliver excellence, ease, and timeliness at the same time. #CustomerService #EmployeeExperience #Quality #Productivity #Speed #Restaurants #Retail #Hospitality #Focus
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Mark Turner retweeted
Shep Hyken
@Hyken8 Dec 2021
Recognize that a satisfied customer (& employee) isn't a loyal customer. This is a big mistake many companies make; thinking that they want satisfied customers. Focus on being better than satisfactory – better than average.
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Mark Turner retweeted
Shep Hyken
@Hyken25 Nov 2021
Anybody can be okay – average. It is the excellent people and the excellent companies that are willing to do the extra things necessary to not have just satisfied customers, but LOYAL customers!
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Mark Turner retweeted
Shep Hyken
@Hyken21 Nov 2021
Companies who enjoy amazing reputations must work hard to stay on top, & that means starting over, every day, reestablishing their reputation. It's the consistent effort toward amazement that keeps them at the top.
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In the self-improvement world, it is said the only person you should try to be better than is the person you were yesterday. That works in business as well. - Shep Hyken #quote #business
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Keep Your Ego in Your Pocket... Your customer’s ego, and needs, come first. The business is not about you. Take those photos off the wall with you posing with celebrities. Add photos of you shaking hands with your best customers, all with big smiles. That’s more impressive.
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Here we go, today's episode is a biggie. The ultimate question..... Stores or online - which is best? Listen in to episode 160 of the Retail Transformation Show on your usual podcast app. Plus, discover the true creators of the DTC movement and what I…lnkd.in/egssRZkG
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27% of people go in-store only to buy online, because they need digital content to make a decision. Why not provide product info in-store and capture the sale, retailers?
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How small businesses can boost their cash flow heading into the holidays buff.ly/3BFgymV #holidays #smallbusiness #smallbusinesses #businesstips
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Are you a retailer or branding looking to improve your efforts supporting sustainability for Soft Goods? I sat down with Louann Spirit of @SGS_SA & share insight on what you can do here: retailminded.com/sustainabil… via @RetailMinded #retail #Sustainability

Sustainability for Soft Goods: What Retailers and Brands Need to Know - Retail Minded

Why should retailers, brands and consumers alike support greater sustainability within the textile and clothing industries? Among the reasons includes stronger durability and longetivity in products...

retailminded.com
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Very Grateful 🙏 ! #1 in Canada and #7 In Australia "Retail Industry - Hot New Releases" retail-insider.com/retail-in…
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#RetailTech investment is starting to increasingly focus on the in-store experience and drive additional sales through #marketing innovation. Here's what's getting funded.
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Mark Turner retweeted
LiveHelpNow@LiveHelpNow5 Nov 2021
Make your customer wait. Express yourself in emojis only. Sound robotic...and you will most likely never see that customer again. To spare you the heartache, @LesleyVos put together a quick guide to avoid most common #livechat mistakes. #customerservice bit.ly/3Ccolcv
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Replying to @Hyken
Definitely investigate; feedback is a gift, an opportunity to improve . U r absolutely right in a well oiled #devops it’s rarely the employee (and even less probable % over time..)
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Mark Turner retweeted
Shep Hyken
@Hyken30 Oct 2021
The Employee Golden Rule: The way leaders and managers treat employees is how employees are going to treat others, including the customer. Learn more customer-centric principles in this week's video! buff.ly/3pQGk57 #customerengagement #customerexperience
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"Please notice when you are happy, and exclaim or murmur or think at some point, “If this isn’t nice, I don’t know what is.”" 📷: Jon Hirschberger bit.ly/wordfortheday #WordForTheDay #Quote #GratefulLiving #Gratefulness #Gratitude
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Research: 70% of customers stopped doing business with a company because an employee acted indifferently toward the customer. buff.ly/3A2UUIe #custexp #customerservice #strategy @Hyken
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Happiness is when someone understands you. If you understand your customers and their customer journeys, you're more likely to make them happy. @ganztotti of @hiverhq discusses crucial moments of truth of #customerjourneys in his guest post. #touchpoints bit.ly/3oWUmSB
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With customers eager to travel again, #travel companies need to be equipped with the tools to make the experience worth the wait ✈️ Find out how to boost #customersatisfaction here: mck.co/3BjIGMe
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