@MakeHappyRetail

Serving independent retail businesses for over four decades, he has a passion for helping independent retailers succeed.

 Spokane Washington USA
Joined August 2016
  • Tweets3.3K
  • Following172
  • Followers181
998Media
Tesla's Third Largest Shareholder Calls For the Ouster of Elon Musk as CEO. observer.com/2022/12/koguan-…
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Tesla is on the way to becoming the MyPillow of cars boingboing.net/2022/12/12/te…

Tesla is on the way to becoming the MyPillow of cars

Several surveys show the once darling Tesla has slipped into the realm of negative brand perception. It would appear that Elon Musk's antics since his purchase of Twitter have also…

boingboing.net
4 Trends that Will Reshape the Small Business Landscape in 2022 and Beyond entrepreneur.com/article/401…

4 Trends that Will Reshape the Small Business Landscape in 2022 and Beyond

The trends that will impact small businesses in the New Year.

entrepreneur.com
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How Happy Employees Help You Get Ahead youtube.com/watch?v=ijehx_Nf…

How Happy Employees Help You Get Ahead

Sponsor content by SAP SuccessFactorsEmployee experience matters ...

youtube.com
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Grab this opportunity and share the love.... There are some amazing shops out there with great Customer Service!
Conor Pope@conor_pope9 Dec 2021
Christmas Tweet - take 2: I'm looking for your most wonderful customer service stories. Has a shop or a service provider gone above and beyond to help you or make your day/experience better? Will you share your experience with me? Here or [email protected]
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Thankfulness, gratitude must come with action to be useful.
Shep Hyken
@Hyken9 Dec 2021
Be polite and show respect. Say please, thank you, and let your people know you appreciate their hard work.
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#CustomerExperience takes many forms. @CheckpointSys #LP @American_Retail losspreventionmedia.com/elev…
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Wow, what a concept! Focus on the Customer, why didn't I think of that...
Shep Hyken
@Hyken7 Dec 2021
Get crazy. Come up with wild ideas that focus on your customers. You might find one that works – or gets you great publicity.
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The ability to deliver quality and speed are not mutually exclusive ideas. No matter your industry, you can deliver excellence, ease, and timeliness at the same time. #CustomerService #EmployeeExperience #Quality #Productivity #Speed #Restaurants #Retail #Hospitality #Focus
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Mark Turner retweeted
Shep Hyken
@Hyken8 Dec 2021
Recognize that a satisfied customer (& employee) isn't a loyal customer. This is a big mistake many companies make; thinking that they want satisfied customers. Focus on being better than satisfactory – better than average.
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You are what you do, not what you say you'll do. - Carl Gustav Jung
Mark Turner retweeted
Shep Hyken
@Hyken25 Nov 2021
Anybody can be okay – average. It is the excellent people and the excellent companies that are willing to do the extra things necessary to not have just satisfied customers, but LOYAL customers!
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Small businesses struggle to fill jobs and ask holiday shoppers for kindness npr.org/2021/11/27/105834446…

How understaffed are stores? Smaller retailers feel the holiday-shopping strain

Large retailers have spent billions of dollars to woo workers. Smaller stores that can't do that expect staff shortages will lead to lost sales. They're asking shoppers to be patient.

npr.org
#BrickAndMortarRules abqjournal.com/2449632/brick…
Listen and apply @TheRetailDoctor advice, you will@be glad you did. – at Spokane, WA
Jeff Toister@toister22 Nov 2021
Helpful advice from @TheRetailDoctor How To Determine If Your Employee Scheduling Is Too Lean retaildoc.com/blog/how-to-de… #retail #CustServ

How To Determine If Your Employee Scheduling Is Too Lean

Is your employee scheduling causing you to lose retail sales? If you run your employees too lean shoppers could face delays and frustration.

retaildoc.com
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Mark Turner retweeted
Shep Hyken
@Hyken21 Nov 2021
Companies who enjoy amazing reputations must work hard to stay on top, & that means starting over, every day, reestablishing their reputation. It's the consistent effort toward amazement that keeps them at the top.
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In the self-improvement world, it is said the only person you should try to be better than is the person you were yesterday. That works in business as well. - Shep Hyken #quote #business
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Keep Your Ego in Your Pocket... Your customer’s ego, and needs, come first. The business is not about you. Take those photos off the wall with you posing with celebrities. Add photos of you shaking hands with your best customers, all with big smiles. That’s more impressive.
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As usual, @Hyken is on track. Communication must be of the two-way kind. "Com·mu·ni·ca·tion /kəˌmyo͞onəˈkāSH(ə)n/ noun the imparting or exchanging of information." Don't want to hear a company tell me how good they are.
Shep Hyken
@Hyken18 Nov 2021
In the real estate world, the three keys to success are location, location, location. In customer service, we can say that three secrets to creating and sustaining customer loyalty are communication, communication, communication. buff.ly/3oDwn9e #customerservice #CX
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Does BB&B still hand out their 20% coupons like water? Well, maybe more than water as good water is hard to come by, ask the people of Flint MI.
Neil Saunders
@NeilRetail17 Nov 2021
🇺🇸 Bed Bath & Beyond has a pre-Black Friday deal with Klarna that combines with its 20% coupons bit.ly/3Fmex12

Bed Bath & Beyond has a pre-Black Friday deal with Klarna that combines with its 20% coupons

Bed Bath & Beyond is teaming up with Klarna, a buy now pay later program, to offer 25% off a purchase on top of the retailer's popular 20% coupons.

usatoday.com
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