Product Engineer at @incident_io, ex-@GoCardless. Part time cook, part time cricket fan. All views are my own. She/her
Joined September 2020
- Tweets803
- Following173
- Followers473
- Likes1.4K
Lisa Karlin Curtis retweeted
You launched a service catalog. Now no one’s using it.
The data’s stale. It’s “almost ready.”
And you’re wondering if this was all a mistake.
Good news is you’re not alone - and there is a better way.
Founding Engineer @LisaKC_ shares how: go.incident.io/eUZOgsN
So much this
I am a big fan of trains, find them so productive - I can basically do a full days work on one!
(Also carbon emissions...)
A 2 hr flight is more like 6 hours and its always interrupted because you have to commute and pass control or whatever. 8 hr train ride is quite peaceful, gives you a big chunk of uninterrupted time and you depart/arrive in the city center. You can sleep and arrive refreshed or you can get work done, you even have proper internet.
This is driving me mad - this is the single feature that made me push hard to keep our traces on GCP as most other providers don't have it 😔😔
Lisa Karlin Curtis retweeted
Real curveball from Martha today.
It’s a use case we never considered for the @incident_io cover me flow but one we may now have to 🤔
Has anyone managed to get a storybook (or equivalent) that doesn't cause 'oh no 2 days of webpack pain' every quarter to keep it running?
We've got a great local dev setup for our react app but can't seem to get anywhere close with storybook.
What are we missing?
I would love it if @NotionHQ had an 'outline' feature where it would extract all the H1/H2/H3s from a doc so I could easily navigate a large doc.
Would be properly game changing
This is one of the most exciting features we've shipped as part of on-call.
I recently watched a colleague 𝚝𝚞𝚛𝚗 𝚘𝚏𝚏 𝚝𝚑𝚎𝚒𝚛 𝚙𝚑𝚘𝚗𝚎 as it was the only way to stop it ringing.
Never again 📟📟
3: When you get paged loads, you just want to say "yeah, I know, I'm dealing with it". @martyhambert built out auto-ack, so you can say "auto acknowledge my escalations for 15 mins", letting you focus on resolution rather than constantly clicking "acknowledge" in a pager storm 🌩️
Lisa Karlin Curtis retweeted
The wait's finally over; we've shipped @incident_io On-call 🚀 It's been an absolute blast working on this, and so I wanted to take a moment to shout out some of the incredible work that's happened in the last few months. Here are 3 things in our new product that bring me joy 🧵
Increasingly convinced that human centric, AI assisted is the future.
Loving these magic moments while using @incident_io!
Super excited for this to be out in the wild - we've been using it for a few weeks and it is SO COOL 🚀
Today, after many weeks in beta, today we’re launching 4 new AI-powered features to supercharge incident management — I couldn’t be more excited! 🚀🎉
As one beta customer put it — “the AI future is already here”.
✨ Explore and learn from every incident you’ve ever had with Assistant
✨ Keep stakeholders up to date with automated incident summaries
✨ Quickly flag related incidents to maximise context
✨ Ensure nothing falls between the cracks with auto-proposed follow-ups
All these features are enabled for all customers, starting today. Let us know what you think!
Embarassingly, @lawrjones announced this to me via WhatsApp by saying 'I did a you' 🤦♀️
🍪At @incident_io we have a project called the Cookie jar for bits of work that are about 1-2 days long - smaller than a project but a bit too big to 'just ship it'.
To finish up the year, a few of us have been shipping (and eating) a few “Christmas cookies” 🎅
Highlights in 🧵
⏱️ Setting timestamps from Slack
You can now update incident timestamps from inside Slack, using our new /inc timestamps command.
