We conduct user research, run discovery phases, and develop concepts for UK public sector digital services

UK
Joined September 2019
Sharing our experience with the next generation of designers and user researchers - Charlotte and Emma on their guest lecture for the MA Design Management students at Birmingham City University lagomstrategy.net/sharing-ou…
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Free Webinar: How to run a discovery phase for your digital project (31 July 2024) - join our FREE webinar to hear practical tips and examples from our discovery experts. Book your spot: lagomstrategy.net/webinar-ho…
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Lagom Strategy retweeted
The discovery would have been better if we’d been more prepared - blog post by me: lagomstrategy.net/the-discov…
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We did some user research (top tasks, user interviews) for the RAF Air Cadets about a prospective intranet for their 10,000 adult volunteers - here's a short case study: lagomstrategy.net/case-studi…
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"The extensive research undertaken by Lagom has provided us with even greater insights than we expected". A short case study about a discovery phase we ran for @NHSEngland about education and training quality management: lagomstrategy.net/case-studi…
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We facilitated 2 days of in-person workshops at Wellcome Connecting Science's global trainer meet-up. Here's a short case study: lagomstrategy.net/case-studi…
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The importance of defining problems - blog post by @johngribbin lagomstrategy.net/the-import…
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Blog post by Helen: Why you should involve clients in research planning from day one (if you can) lagomstrategy.net/why-you-sh…
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We did a piece of work to help @HITTraining with some of the surveys they send to their apprentices. Here's a short case study about what we did: lagomstrategy.net/case-studi…
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We ran a discovery phase about Oriel, NHS England’s national postgraduate trainee recruitment system - here's a case study about what we did: lagomstrategy.net/case-studi…
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Our founder @liamking has been on a (short) sabbatical. Here's his blog post about how he used the time: lagomstrategy.net/the-end-of…
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Creating opportunities for service teams to hear directly from research participants - blog post by Emma about the benefits (and challenges) of sitting in on user research lagomstrategy.net/the-voice-…
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We did some discovery work for the Department for Transport about how they collect data from local authorities and transport operators. Here's a little case study lagomstrategy.net/case-studi…
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Here's a blog post by Charlotte about experimenting with ways to streamline the way we book in user research participants lagomstrategy.net/how-were-s…
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Expertise versus experience: which one is the best? by @hmshale lagomstrategy.net/expertise-…
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Can ChatGPT help to articulate user needs? - blog post by John lagomstrategy.net/can-chatgp…
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Blog post by Helen - It’s great to see the NHS England knowledge team making good use of Lagom research (and working in the open) lagomstrategy.net/its-great-…
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We posted a case study about our discovery work on NHS England’s Global Health online presence lagomstrategy.net/case-studi…
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And the trees for 2022 goes to the East of England (for the third year running!) - @liamking on offsetting our carbon emissions: lagomstrategy.net/and-the-tr…
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Here's a case study about some discovery work we did for Wellcome Connecting Science about their communities of practice lagomstrategy.net/case-studi…
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Here's a short case study about our user research on the RAF youth STEM resources website lagomstrategy.net/case-studi…
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