Customer Success Leader & Author
Atlanta, GA
Joined December 2012
- Tweets735
- Following500
- Followers462
- Likes396
My company Coursera has teamed up with Disney and Pixar’s Soul to help you achieve your goals and passions. Stream this inspiring movie on #DisneyPlus December 25, and get ready to express the brilliant, passionate you with Coursera! coursera.org/soul
#PixarSoul

Congratulations to @Hyland Software for driving successful adoption & value!
.@Hyland Software is a Nucleus Research Technology ROI Award winner, for its implementation of #FinancialForce #PSA -- achieving an ROI of 695% !!! Congratulations!!!! bit.ly/2JshBPi bit.ly/2XUjD2E #PSA #ProfessionalServices
Proud of our customers who are "Best-of-the-Best"!
FinancialForce recognized as the most adopted PSA solution in SPI Research’s 2019 annual survey, the PS Maturity™ Benchmark..AND #FinancialForce customers selected SPI “Best-of-the-Best” Professional Service Organizations in 2019. #PSBestoftheBest bit.ly/2IRxZKT
Just earned the Artificial Intelligence Basics badge on @Trailhead and you should too! trailhead.salesforce.com/con…
Just earned the Salesforce Einstein Basics badge on @Trailhead and you should too! trailhead.salesforce.com/con…
Congratulations @Dell and @FinancialForce !
"Celebrating an important milestone for both teams..FinancialForce went live at Dell today!!! Looking forward to achieving many more milestones in the coming years." #financialforce #dell #professionalservicesautomation
#livelifeinmotion cuz at the finish line there’s breakfast waiting... #colorrun2018 #superheroes @ Six Flags Over Georgia & Hurricane Harbor instagram.com/p/BoE9PfGgUdI/… – at Georgia, USA
So proud of barrel_and_bottle and our first restaurant dinner highlight! Thank you so much to markeugenesmith and kevinaustin2523 for making this happen! Much much love to our community.… instagram.com/p/Bmzl_hFn4Ho/… – at Atlanta, GA
Shame on @xfinity for failing to follow through with cancelling our bill from California after we gave them proper notice. We are up to 5 calls and 6 hours on the phone between @EverydayChef, me and them. Very very disappointed that they cannot get this right! – at Atlanta, GA
Whoa! This is huge. – at Atlanta, GA
Disney and 21st Century Fox shareholders approved a $71 billion merger, clearing one of the last hurdles for the deal on.wsj.com/2OjIwx7
In NYC, get ready to work w amazing customers & incredible team! Interested? Contact me... lnkd.in/eNTmnra
Silliness & smiles before a successful first tasting of barrel_and_bottle hotsauce at Grant Park Market. @ Grant Park Market instagram.com/p/BlOXCPbHy00/… – at Atlanta, GA
Kathleen Rouse retweeted
Upcoming webinar! ✨
Join Jessica Pfeifer, CCO of @Wootric, and Tyler McNally, Director of Customer Success at @GainsightHQ, as they breakdown the three integral parts of a best practices Voice of Customer program. bit.ly/2u6lOiD
#CX #CustomerSuccess
Wisdom. xitter.cf/melrobbins/status/1013… – at Atlanta, GA
I’m grateful to be part of your journey! xitter.cf/blackbaud/status/10120… – at College Park, GA
I am grateful to work with Curtis and the rest of the team @HPE. Congratulations for being an innovator in financial analytics! #CommLive18
Congratulations to @blackbaud for being an innovator in operational excellence! #CommLive18
