Supposed to fly back to Australia and woke up to the fact @MAS has cancelled both our flights and rebooked us across an insane reroute Travelling with 2 young kids 14 hour delay in Seoul 12 hour delay in Kuala Lumpur We are all travelling Business Email comes stating “Our dedicated teams are working diligently to minimise any further delays and facilitate your journey to your destination as soon as possible. Your comfort and well-being remain our utmost priorities during this time. We have made arrangements for hotel accommodation, meals and transportation for affected passengers.” So no stress then? Except no contact. Zilch. No hotel, transfer, meals, no further emails. Concerned as we had 90 mins before checkout, I spoke with @AmexAU who arranged our travel they spoke to @MAS who informed Amex it was an us problem and they would be offering us nothing in support contradicting the email. We have now had to rapidly arrange subsequent accomodation in seoul and KL, airport transfers, rebook previously paid and booked transfers as well as rebook patients and work all the while working against a short checkout schedule from our hotel in seoul and as you can guess last minute prices. We paid Malaysian Airlines for a premium service and when push came to shove, they promised via email one thing and then at no point have the decency to inform you that it’s not actually going to happen and the cost is yours.