NelsonHall CEO. Also responsible for assessment of vendor capability in digital operations transformation
Joined October 2009
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John Willmott retweeted
We've just published the latest edition of our #ITServices #LinkedIn #Newsletter! Subscribe now for insights on industry trends from our expert analyst team, and get a round up of all the latest news, views and research reports:
linkedin.com/build-relation/…
John Willmott retweeted
#NelsonHall's study, 'Life & #Annuities: Redefining Operations in an #AI-First Era', is designed to provide L&A insurers with actionable insights to help them apply AI-first strategies and achieve measurable benefits to their business: reimagine.nelson-hall.com/re…
John Willmott retweeted
.@Akhila_NH has launched a new #NelsonHall study – ‘#AI-enabled #PlatformApplicationServices’. Project participation is open, without charge, to all relevant vendors.
#PlatformApplicationServices #AI #QualityEngineering #QE #ITservices
John Willmott retweeted
.@AndyE_NH's new @NHInsight Global #Banking #BPS Market Forecast: 2026-2030 Report has been published and is now available to program subscribers:
reimagine.nelson-hall.com/re…
#outsourcing #AI #ProcessAutomation #Fintech
John Willmott retweeted
'The CX Services market in 2026 has evolved to an #AI-first redesign of front-office operations.' See #NelsonHall's Global #CXServices Market Forecast: 2026-2030 for more: reimagine.nelson-hall.com/re… #CX
Though #sharedservices, captives, and voice process outsourcing have been around for ~30 years, global capability centers (#GCCs) are now becoming a strategic priority and a competitive edge for #digital, data, and increasingly #AI-led business transformation...
.@Vaibhav_NH has published a new @NHInsight blog post – "@Infosys GCC Conclave: What 'AI-First, Future-Ready' Means" reimagine.nelson-hall.com/ar…
#GCC #AI #AgenticAI @InfosysBPM
John Willmott retweeted
We've just published the May edition of our #ITServices newsletter on #LinkedIn. Click the link to subscribe:
linkedin.com/build-relation/…
John Willmott retweeted
Don't miss out! Get the inside track on market trends in the new issue of our #Banking, #Insurance & #Healthcare Newsletter. Subscribe now for all the latest news and views:
linkedin.com/newsletters/ban…
@AndyE_NH @BilalCh_NH
#finserv #Healthcare
.@AndyE_NH as published a new @NHInsight blog post: 'How Wealth & Asset Managers are Transforming Operations' sowo.kr/re3B4ENU
#WealthManagement #AssetManagement #OpsTransformation #Automation #AI #Fintech #Digital
'...only a few of the most sophisticated, large W&A managers are integrating business model change into their transformation initiatives.'
NTT DATA is investing in #AI to augment and empower employees by designing systems around human intelligence...
.@JohnL_NH has published a new @NHInsight blog post – 'NTT DATA Focusing on Responsible Innovation & Human-Centric AI': reimagine.nelson-hall.com/ar…
#ITservices #AI #AIOPs #AgenticAI #BPS #Innovation @nttdata_inc @NTTData
.@IvanK_NH is launching a new @NHInsight #CXTransformation2026 report. It will assist buyers of CX transformation services to differentiate across providers and select services most relevant to their customer support and revenue generation needs.
John Willmott retweeted
We've launched a new #OperationsTransformation Insights Newsletter. It provides a round-up of @NHInsight's research & thought leadership, a summary of recent market happenings and more...
linkedin.com/pulse/operation…
.@AkhilaH_NH has published a new @NHInsight blog post – '@Nasscom ‘26: IT Service Vendors Realign as AI Orchestrators' reimagine.nelson-hall.com/ar…
#ITservices #AI #GenAI #AgenticAI #Talent #cybersecurity
Most #GenAI investments are for use cases including service delivery optimization, legacy modernization, and managed services #automation...
'With the adoption of #AI, the speed at which the technology is evolving has taken most industry players by surprise, leading to ambiguity about the right use cases for AI adoption.'