Digital Transformation Technologies and Cyber Resiliency Research Analyst and Operations Officer at NelsonHall
United Kingdom
Joined November 2012
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Autonomous & #agenticAI-based supply chains will go beyond POC to become more mainstream...
'...shift toward real-time sensing, simulation, predictive insights, and autonomous response capabilities is transforming supply chains into a competitive advantage.' – #NelsonHall blog post: reimagine.nelson-hall.com/ar… #SupplyChain #Operations #AgenticAI #AI #ML @vaibhav_NH
2026 will see a greater focus on developing #agenticAI suites and agentic workflow orchestration use cases, including local LLMs/SLMs, to address client and industry-specific requirements...
'Vendors will continue to expand AI-powered Copilots to provide end-users with intelligent suggestions, automate routine tasks, and deliver real-time insights to improve workflow efficiency.'
reimagine.nelson-hall.com/ar…
#DigitalWorkplace #ITservices #GenAI
Recent and soon-to-be published research focuses on AI-Enabled Cloud Infrastructure Management Services, SAP Ecosystem Services, and Salesforce Services, and our latest blogs report back from nasscom 2026 and take a look at NTT DATA’s approach to human-centric #AI...
We've just published the latest edition of our #ITServices #LinkedIn #Newsletter! Subscribe now for insights on industry trends from our expert analyst team, and get a round up of all the latest news, views and research reports:
linkedin.com/build-relation/…
Also in this edition, we provide coverage of recent market happenings and look ahead to major new research in the areas of #AI-Enabled ADM and Advanced #DigitalWorkplace Services...
For more on these topics, please download our latest #ITServices Insights newsletter here: repo.nelson-hall.com/uploads…
My new @NHInsight vendor profile – '@Concentrix - Achieving #OperationTransformation Leveraging #AgenticAI' – is now available to program subscribers: sowo.kr/bxa2aDam
#AI #opstransformation #digitaltransformation #CXservices #CX
.@Concentrix is an integrated business services provider with large-scale service capability in #CXservices including #CX strategy consulting, experience design, and CX managed services including running agentic operations on behalf of enterprise clients...
.@Concentrix also provides back-office #BPS such as F&A, fraud detection, and insurance claims processing, alongside more varied digital transformation services leveraging #RPA and #AI...
'With the surge in #agenticAI and renewed pressure on enterprise productivity, the roles of the #GCC and the partners who help build and operate them are being redefined.'
.@Vaibhav_NH has published a new @NHInsight blog post – "@Infosys GCC Conclave: What 'AI-First, Future-Ready' Means" reimagine.nelson-hall.com/ar…
#GCC #AI #AgenticAI @InfosysBPM
'Firms that deliver disciplined execution of technology transformation will rapidly grow their businesses as the industry aggressively consolidates.'
'Firms that deliver disciplined execution of technology transformation will rapidly grow their businesses as the industry aggressively consolidates.' – #NelsonHall blog post by @AndyE_NH: reimagine.nelson-hall.com/ar… #WealthManagement #AssetManagement #Banking #OpenBanking #AI #ESG
Mike Smart retweeted
We've just published the May edition of our #ITServices newsletter on #LinkedIn. Click the link to subscribe:
linkedin.com/build-relation/…
'The next goal post for the industry is delivering #AI-based value, likely with the support of #agenticAI strategic advisors.'
A new @NHInsight report by @IvanK_NH analyzes the worldwide market for #CXServices in #Travel, #Transportation, and #Hospitality:
sowo.kr/hTBAVPwW
#CXtransformation #CX #AI
'Improved customer satisfaction is the top client priority and has the highest vendor effectiveness.'
'The top vendor selection criteria are #CXtransformation and innovation aligned with travel, transportation, and hospitality needs for #AI + human delivery, agility, and specialization.'
A new @NHInsight report by @IvanK_NH analyzes the worldwide market for #CXServices in #Travel, #Transportation, and #Hospitality:
sowo.kr/hTBAVPwW
#CXtransformation #CX #AI
We've launched a new #OperationsTransformation Insights Newsletter. It provides a round-up of @NHInsight's research & thought leadership, a summary of recent market happenings and more...
linkedin.com/pulse/operation…
.@AkhilaH_NH has published a new @NHInsight blog post – '@Nasscom ‘26: IT Service Vendors Realign as AI Orchestrators' reimagine.nelson-hall.com/ar…
#ITservices #AI #GenAI #AgenticAI #Talent #cybersecurity
Most #GenAI investments are for use cases including service delivery optimization, legacy modernization, and managed services automation...