#NESOutageAlert January 25 9am The combination of freezing rain and ice has impacted the NES service territory overnight, with trees being weighed down by ice causing them to snap and take down power lines. Right now, more than 188,000 customers are currently without power. Our teams are fully staffed and already in the field assessing damage and beginning repairs, and contract crews have been called in to assist. This will be a longer outage which could span over days or longer. We have additional resources through mutual aid and supplemental crews on their way. As of 7 a.m. this morning we have 120 NES lineworkers, and 40 contracted lineworkers. This evening, we will have 80 lineworkers mobilizing to Nashville and another 75 planned to arrive at 7 a.m. tomorrow. Since yesterday, crews have been operating in continuous rotations, and they will remain on extended 14–16‑hour shifts to ensure we can continue responding to outages quickly. We ask that everyone stay away from downed power lines, and to always assume they are live and dangerous. How to Stay Updated ● Our phone system is currently overloaded due to high call volumes. To quickly report a power outage, please follow the instructions on our outage map, by pressing the report button at the bottom right of the page. Customers can also report outages by texting OUT to 637797 (NESPWR) from the phone number linked to their account. ● NES will share restoration information on X (formerly Twitter) and Facebook throughout the event.