Every ServiceNow ticket comes with work: investigate, plan the fix, get approval, and document. @John_Capobianco + @AutomateIP show how FlowAgents take on that work to automate from first alert to running the fix, without giving up control. Full demo👇 bit.ly/4eugAnE

6-8 observability tools per organization. Engineers still connecting the dots. The takeaway: AI readiness starts with connected data, orchestrated workflows, and clear controls. Govern the action before you scale the autonomy. Read the full article: bit.ly/4dK6rD8

Welcome to Itential, Mike Hammond! 👋 Mike joins as a Strategic Account Manager, EMEA, bringing 20+ years of networking and cybersecurity experience at Cisco, Palo Alto Networks, and Zscaler to support customers across the U.K. and EMEA. Great to have you on the team, Mike!

Turn your Git automations into governed services for workflows + AI agents. @AutomateIP shows how in Itential Gateway: repo setup, running a Python script in a workflow, + a FlowAgent calls the service as a tool. See how to put your automations to work👇 bit.ly/4jYqx0f

🚨 Last call! The 2026 State of Network Automation Survey closes tomorrow. 🚨 Network Automation Forum wants to hear from YOU. Whether just starting or an expert, your voice helps create a clearer view of the automation landscape. Take the survey 👇 bit.ly/3Tr1Cro

Every AI-driven infrastructure change needs a path from decision to approved action. Futuriom’s tech primer unpacks the architecture, maturity model, + eval checklist for governed autonomy. It also maps the Itential Platform to this framework. Download👇 bit.ly/4dEeb9G

AI ambitions + control expectations are high. A week with our EMEA team + customers made that clear. Shared themes: put agents to work safely, remediate faster, & connect automation into coordinated ops. Thanks for sharing your automation roadmaps. Can't wait for next time.🍻

LLMs are probabilistic by design. Infrastructure isn't. @John_Capobianco explains why that separation between AI reasoning + deterministic outcomes matters when running agentic AI in network ops, and how the usual fixes won’t close the gap. Full article: bit.ly/3TZoluW

Automate ServiceNow remediation from alert to closed ticket. This Wednesday, join @John_Capobianco + @AutomateIP for a live webinar showing how FlowAgents take tickets through end-to-end remediation with a full audit trail. 📆 Oct 14 // 12pm Register: bit.ly/4eugAnE

Your experiences are a key part of where network automation goes next. Complete the 2026 State of Network Automation Survey! Network Automation Forum wants to hear your stories and insights about automation – all experience levels welcome! Survey: bit.ly/3Tr1Cro

Lumen is building the digital backbone for AI. Its network operations have to evolve alongside it. With 350+ live workflows, Lumen’s automation journey with Itential has created the controls needed to execute network changes reliably. Full story 👇 bit.ly/4y9z5EY

Help shape how the world’s infrastructure runs. We're putting AI to work on real production systems and hiring across teams in the US and UK, with remote opportunities available. Find your next role: bit.ly/4iM5o99 #NowHiring #TechJobs #RemoteJobs #CareerOpportunities

How much of your network is automated today, and what’s still getting in the way? The 2026 State of Network Automation Survey is open! Share your experience and help shape a clearer view of where the industry stands and what comes next. Take the survey: bit.ly/3Tr1Cro

The agentic frontier is headed to Tucson. 🌵 Join us at #AutoCon6 next month: sold-out workshop on Loop Agents + SDD, @John_Capobianco main session on agentic networking, live FlowAI demos + swag at the booth! Register: bit.ly/4eboaDS #NetworkAutomation #AgenticAI

What keeps AI agents accountable in production? Trust-model inheritance lets agents use existing infrastructure controls: permissions, credentials, and audit trails. Same governance. New execution style. Karan Munalingal explains how it works: bit.ly/4hz7wjq

AI agents are not replacing network automation. @chris_a_wade joined Packet Pushers to explain why AI is a new tool, not the whole toolkit. The real opportunity is using AI to extend automation, close gaps, + move infrastructure outcomes forward. Watch: bit.ly/4wWGbfJ

Autonomy is coming to network ops. Governance decides if it works in production. Cisco + Omdia's research found 80% of network pros are okay giving AI a high or fully autonomous role in NetOps, but only with the right guardrails in place. Learn why 👉 bit.ly/4rOoP3E

AI can spot the issue. FlowAgents close the remediation loop. Oct. 14 at 12PM ET, join @John_Capobianco + @AutomateIP for a live demo: ServiceNow ticket opens → agent investigation → human review → agent remediation → full audit report. Register: bit.ly/4ho3wCj

Last week, Itential's Product Engineering team met at Atlanta HQ to sharpen the product roadmap + how we build. 🚀 Priorities aligned. New ways explored to build, test, & deliver faster. Plus, a break for some competitive darts. 🎯 Keep an eye out for what we’re building next!

Telcos don’t need another AI copilot. They need an infrastructure fix. Closed interfaces. Proprietary systems. Siloed automation. If agents can’t reach what they need to act, AI stays on the sidelines. Itential CTO @chris_a_wade on what has to change.👇 bit.ly/4e6xfNV