9 months to 6 weeks. That’s how fast UnitedHealthcare got member services agents to full proficiency with Intrepid. We’ll be at Booth 305 at Becker’s in Chicago, November 2-3. See you there? #BeckersHealthcare #HealthcarePayer #MemberServices

A government agency took 18 months to onboard one high-risk role. The average new hire left around month 18. Bob Mosher explains on Being Intrepid how workflow analysis and a day-one digital coach got new hires to full independence in six months. hubs.ly/Q04zHTG40

What does it take to develop exec-ready learning leaders? 95% program participants said the experience strengthened their critical thinking and real-world application. Read the case study: tinyurl.com/mwce7b34 P.S. Winter Cohort now enrolling: tinyurl.com/mrc68zux

We’re proud to be a Silver Sponsor of the @TrainingIndustr Strategy Summit happening this week! If you’re at the Summit, come find us at Booth #5 to see how Intrepid turns learning strategy into applied capability. We'd love to connect!

Every week an agent isn't fully productive is real labor cost. For a 100-person Annual Enrollment Period cohort, that gap can add up to $3.8M in productive capacity. See what readiness looks like before AEP opens & what it costs payers when it's missing: hubs.ly/Q04ysH990

Last chance to register for tomorrow's session. Tim Chudy and JR Burch are going to show you how to know for certain whether your member services team is actually ready for AEP before it shows up in your escalation rates and QA scores. Register now: hubs.ly/Q04xGZdk0

Healthcare skills change fast. @GuideWell's Kristine Ellis built an L&D team to keep pace and AI is how they get there. 🎧 hubs.ly/Q04x2psd0 #BeingIntrepidPodcast #LearningAndDevelopment #HealthcareLeadership #AIinLearning

Joining us September 17th? We'll walk through what AEP readiness actually looks like in practice and how UHC cut a Medicare onboarding ramp from 9 months to 6 weeks. If you lead member services or operations at a health plan, register now: hubs.ly/Q04wh4qX0

Half of L&D professionals want the CLO seat. Less than 1% get there. Amy DuVernet of Training Industry on what the gap actually looks like and what it takes to close it. 🎧 hubs.ly/Q04vmXyN0 #BeingIntrepidPodcast #CLO #LeadershipDevelopment

Are your agents ready or did they just finish the training in time for AEP? There's a difference. And it shows up in your QA scores, escalation rates, and star ratings. Join us Sept 17 to learn how to tell the difference before it matters: hubs.ly/Q04vgRZ80

Every #AEP cycle, the same problem surfaces ➡️ Agents checked every onboarding box and looked complete. And then QA scores told a different story (with no time left to fix it). Join us Sept 17 to close the gap. Save your seat: hubs.ly/Q04tz5q30