We recommend against posting personal details such as your email address publicly and we'll need you to private message us on our social channels to assist you here. Otherwise, our team on 1300 788 233 will be able to help out.

Hey Richard, we can check that out and get your connection on solid ground along with an answer about FTTH upgrades in your area. Send us a DM or private message on our Facebook page, and we'll take care of it.

Hey, Joey Joe Joe! You may be able to keep using your modem, though it will likely need to be set up for your new connection. We can check this for you and help you get online as soon as possible. Send us a DM or reach out to us on Facebook Messenger and we can go from there. xitter.cf/messages/compose?recip…

Hey, Paul. The disruption we experienced Monday evening has been resolved. If you're still experiencing connectivity issues, rebooting your modem should get you back online. If you're still unable to connect after this our support team will be able to assist you on 1300 788 233.

Hi Homer, let's get you back online. Send us a DM, a message on our Facebook page, or give us a call on 1300 788 233 and we'll take care of it.

We have responded to your Facebook message and will continue to assist you there.

If you're unable to DM us you can also reach out to us through our Facebook page, or by calling our support team on 1300 788 233. facebook.com/internode

Hey, Sam. We can definitely help you get back online. Send us a DM and we'll get some more details about what's happening with your connection and go from there. xitter.cf/messages/compose?recip…

Hey Lexi, we're working on repairing a damaged cable affecting services in the area and will get you back on as soon as possible. See our advisory here for details and updates: advisories.internode.on.net/…

Hey Peppercorn, this advisory relates to a brief interruption in November of last year and has since been cleared. If anything is happening with your connection you need a hand with, drop us a DM or give us a call on 1300 788 233.

Hey Pete, we're working on repairing a damaged cable affecting services in the area and will get you bak on as soon as possible. See our advisory here for details and updates: advisories.internode.on.net/…

There are rebate processes in place and you can always have a chat with us via DM or by phone on 1300 889 188 to check into that.

Hey Adrian, anything we're aware of will be posted on our advisories page here: advisories.internode.on.net/ For NBN services and outages, check out the NBN website here: nbnco.com.au/support/network… - Drop us a DM if you need a hand and we'll look into it.

If you're not online, then the landline phone won't be able to make or receive calls as it relies on the internet connection to do that. Our tech support team will be able to help get this sorted out and you back online once they answer your call.

Hey Carol, landline phone access will rely on an active internet connection. If your internet's working then your landline should be as well. Send us a private message or give us a call on 1300 788 233 for assistance.

Let's get you that call. Send us a DM or reach us directly via our Facebook page and we'll lend a hand.

Everything's working with MyInternode at the moment. Are you trying to log in while overseas or using a VPN? DM us here or message us over on our Facebook page and we'll help get this working for you.

Hi Richard, let's get your access working and your details updated. Send us a private message and we'll take it from there.

We're glad to hear that you're back online. While advisories page will list most major outages, not every NBN outage will appear there. If you're ever unsure if you're impacted by a known interruption feel free to reach out to us, or check on NBN's network status page.

Hi April. If you're still offline we can certainly check in with NBN and take a look at what's happening. Flick us through a DM and we'll get some more details and go from there. xitter.cf/messages/compose?recip…