Incept is a conversational marketing firm that specializes in conducting productive conversations with your current and potential customers on your behalf.
Canton, Ohio
Joined April 2010
- Tweets15K
- Following6.1K
- Followers5.6K
- Likes379
Delivering effortless customer service doesn’t need to be difficult | CustomerThink hubs.ly/H0jF84j0 by @customerthink
Incept retweeted
When you know about trends & patterns, it’s easier to see what is actually individual & can use this to shape experiences & ask better questions.
More from Sabine Harnau of @scratch_posts:
Apple Podcasts: apple.co/32ti9vI
Spotify: spoti.fi/32hSnKL
#CX #custexp
3 Tactics CEOs Use to Improve Customer Experience Culture | CustomerThink hubs.ly/H0jF8400 by @customerthink
Incept retweeted
“Creating better customer experiences (67%), improving process efficiency through automation (53%), and driving new revenue (48%) are the top three digital business strategies enterprises are investing in today.”
#cx #digitaltransformation #custserv
bit.ly/2NdASYk
3 Lessons Bill Murray Teaches Us About Customer Service | CustomerThink hubs.ly/H0jF83P0 by @customerthink
The Rise of Human Agents: AI-Powered Customer Service Automation hubs.ly/H0jyGQV0 by @bradbirnbaum
Incept retweeted
Check out my latest article for @supportdriven: "Want to Hire Agents Who Have Great Writing Skills? Ask These Interview Questions" bit.ly/2IROT8G #Custserv #CX #Interviews #Email #LiveChat #SocialCustomerCare #CSRJobs
Incept retweeted
A customer success mindset can't save CX alone - but it's a start: ddsk.co/babcgbd via @MyCustomer #CX #custserv
Call Centers Return To The U.S. -- More Companies Get The Link Between Customer Service And Profit hubs.ly/H0jyFZT0 by @thomasdichter
Incept retweeted
RT @KevinRoose: New column: I went to a call center where AI is being used — not to replace workers, but to manage them. Welcome to the era of the algorithmic boss. nyti.ms/2Yi6Xj0 #AI #automation #futureofwork
