Our mission: to change how customer service is delivered around the world - through Messaging
Joined June 2009
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Customer Care interactions are set to increase by 40% in 2021. Make sure you're available for customers on their favorite social media and messaging channels 📲 ow.ly/jAPW50Ec3sV
If social does one thing well in 2021 - it’s helping organizations stay connected to their most loyal and dedicated customers. 🥰
But there's more! Hootsuite's global report shines a light on the top trends impacting your brand. ⬇️
ow.ly/ICiQ50DQkmI
Discover how Odette Lunettes, a Belgian eyewear label, delivers an exceptional e-commerce experience with Sparkcentral by Hootsuite ▶️ow.ly/qyPE50DJpAu
#CX #CustomerCare #ContactCenter #Messaging #Ecommerce
Set service level goals to create effortless experiences for your customers, monitor your performance and keep your agents on track. 📈
➡️ ow.ly/fYyL50DCz0A
It’s a big day for the Sparkcentral team. We’re officially Owls in the @Hootsuite nest 🦉 #Hootsuitelife
Here’s what you need to know about the acquisition: sparkcentral.com/hootsuite-a…
Big news! 🎉
We have acquired @Sparkcentral, an expert in social customer care. Merging their platform with Hootsuite will transform the customer journey with an added layer of conversations and connections via messaging and social.
Welcome to the nest. ow.ly/qnFu50D0ZNU
2020: what a year! Curious what next year will have in store? Our experts collected 6 trends to keep in mind for 2021. #CX #messaging #customerexperience #trends2021 #socialmedia
sparkcentral.com/trends-for-…
Curious about the use of WhatsApp in Logistics?👇🏽
✅ Learn all about our best practices for WhatsApp in Logistics. ⏩ Download your free guide here: lnkd.in/dUS-Fq6
#whatsapp #logisticsindustry #logisticstechnology #strategy #CX
Now online sales are booming, so are your calls, emails and messages. 📬 Time to provide online shoppers with excellent customer experience! ⏬
sparkcentral.com/retail-in-2…
#CX #CustomerService #SaaS #ContactCenter #CustomerJourney #Messaging #WhatsApp #FacebookMessenger #WeChat
Wow! Our customer World Food Programme just won the Nobel Peace Price 2020. 😍
Congratulations from the whole team at Sparkcentral for this well deserved recognition! 🏆
#nobelpeaceprize #nobelprize2020 #nobelprize
BREAKING NEWS:
The Norwegian Nobel Committee has decided to award the 2020 Nobel Peace Prize to the World Food Programme (WFP).
#NobelPrize #NobelPeacePrize
ContactCenterWorld.com is searching for the top movers and shakers of the Contact Center Industry! 🔍 Take one minute and vote for Sparkcentral here! 👉🏼 bit.ly/3hTOdiy
#contactcenter #contactcenterworld #customercontact #customerservice #customercare #industryexperts
Delivering an excellent customer experience? Download our guide for WhatsApp in Insurance here ⏬ and discover how to get ready for your future customers. 🚀
sparkcentral.com/insurance
#InsurTech #CustomerService #CustomerExperience #Insurance #WhatsApp #WhatsAppforBusiness
Solve queues of calls in your contact center! 📞 Let customers choose to transfer to a messaging channel or chat. 💬
#CallDeflection #Messaging #CX #ContactCenter #CustomerExpierence #CustomerService
Did you know? 🧐 Sparkcentral was voted 'Easiest to use in 2020' this summer by G2! 🙌🏼
⏩ bit.ly/3lER1mR
#CX #CustomerService #SaaS #ContactCenter #ContactCentre #Messaging
[REMINDER] 👉🏼You can still sign up for our webinar with @Concentrix tomorrow! 🎓
Our CEO, Christoph Neut and Mark McDonough, Director Digital Services at @Concentrix will make sure you've got all the insights to get started! 🚀 bit.ly/2Zlr8hK
Why do you need WhatsApp in #Insurance right now?
✅Saves time & money
✅Improves customer satisfaction
✅Reduces customer agents workload
Check out our #InsurTech solution & deliver effortless customer service.
👉🏼bit.ly/2CK2bVz
Check it out ⏩ We made the @supportbee list of “50 Best Customer Service Software Tools for Customer Support” 🙌🏻
supportbee.com/blog/best-cus…
Sparkcentral retweeted
These 50 customer service software tools for customer support streamline your customer support services, from customer relationship management to social media customer support. - zpr.io/HnKZ4 #customerservice
Have you already considered a messaging-first strategy for your brand? 💬 Meet our first speaker: Mark McDonough, Director Digital Services at @Concentrix Concentrix, who's on a mission to enable low effort and convenient experiences. Sign up here. ⏩bit.ly/3etlYq6
According to Gartner, “Emerging Technologies Expected to have the biggest impact on customer experience in the next three years” 📈 Explore Gartner’s Market Guide 2020 here to build a top-notch digital CX. bit.ly/37Ryw8r
#cx #customerservice #customercare
Stop playing catch-up and start looking ahead. 👀 Download Gartner’s Market Guide here ⏬ and discover why Sparkcentral is one of the representative vendors to watch in 2020. sparkcentral.com/gartner-mar…
