@InTouchCX

InTouchCX™ develops technologies and solutions for customer experience management. #Client #Agent #Agent Manager #Marketing #UnifiedComms #SocialMedia #BigData

intouchcx.com
Joined July 2012
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CEM trends 2013: less response to solicited surveys, preference for social media outlets. Need to merge the two. -Michelle deHaaff @Medallia
CX definition: 'The sum total of conscious and unconscious events' -Brad Daniels (2011)
More consumers tell firms directly about experiences than post about them on Facebook or Twitter experiencematters.files.word… via @btemkin
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'Cloud based contact centers are growing at 25% annually' -DMG Consulting #cloud #future #CEM #CX
'65% of all support conversations will happen in the cloud by 2012' -Gartner #cloud #future #CEM #CX
Customer Experience: a journey which makes the customer feel happy, satisfy, justify, with a sense of being respected, served & cared -Wikip
"@TechCrunch: 5 Considerations For The Flash Market Now That Texas Memory Is IBM's Darling tcrn.ch/Pw3hnt by @alexwilliams"
"@GreatestQuotes: "If it fails, admit it frankly and try another. But above all, try something." - Franklin D. Roosevelt"
Score One For "Mobile Big Data:" Location Analytics Startup Locately Acquired By Research Firm SMG tcrn.ch/MAWMOU by @sarahintampa
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Replying to @richardbranson
@richardbranson @virginmoney Call me Branson, Licensed to Till !! :)
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Congressman Darrell Issa Signs Declaration Of Internet Freedom tcrn.ch/PCi7s2 by @gallagherbilly
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Nokia Bridge: Nokia's Incubator Gives Departing Employees €25k And More To Pursue Ideas That Nok... tcrn.ch/MXpsRZ by @ingridlunden
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