@IanJLuck

Director of Demand Generation @CustomerGauge. Marketing + Music + Family = Happiness

 New Hampshire, USA
ianjluck.com
Joined March 2016
  • Tweets70
  • Following146
  • Followers34
3Media
Replying to @united
@united proudly doing nothing for customers since 1926. #Thisisreal #fail #ad #CX @adage @Adweek @WIRED @TheOnion @Inc @CustomerGauge
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Sales Solutions for the Tech CEO by @gcvp link.medium.com/nho2BqVdAV

Sales Solutions for the Tech CEO

In this three-part series, Lou Shipley, Executive-in-Residence (XIR) at General Catalyst, provides practical solutions for tech CEOs to…

medium.com
[New Article] Learn How @Uber is Turning #CX Around With #NPS. npsbenchmarks.com/blog/uber-… … @CustomerGauge @Forbes @TechCrunch @TCEurope
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#LetsTalkCX - Want to reduce customer churn? Then make sure you're closing the loop on #customer #feedback - ow.ly/o80w30kZllU from @IanJLuck #NPS #CCTR #Custserv #ICMIchat #CXChat #CX #Custexp
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What’s the most creative direct mail you’ve ever received from a company? #Marketing #DirectMail #DemandGeneration
Ian Luck retweeted
Shep Hyken
@Hyken30 Jun 2018
Clients often ask me, “Which channels of customer support should we be on?” My response is always simple. “Go where the customers are.”
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How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report: bddy.me/2MrTqiq @npsbenchmarks
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I was in Boston last week with Customer Gauge & saw the new features first hand. It's a game changer. Rocket fuel for growth. We shall be including @customercauge in our tool kit as we support UK businesses grow faster and more profitably than ever before. #rocketfuelforgrowth xitter.cf/CustomerGauge/status/9…
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And so it begins! @customergauge #monetize2018
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If your not paying attention to your current #customers = welcome to #churnnation #monetize2018 @CustomerGauge #customerobsessed #customersuccess
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Join the revolution! #monetize2018
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What's Your Digital Business Model is highlighted. xitter.cf/800ceoread/status/9946…
Porchlight Book Company 📚@porchlightbooks10 May 2018
[NEW] Your #mustread business books for May: bit.ly/2FFatJT
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It's important to surround yourself with lots of people who believe you will be successful, because there will be lots of people who don't believe.
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Keep this chart handy when you're Identifying potential leaders in your company. mitsmr.com/2s2YRtR
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Ian Luck retweeted
MIT CISR@MIT_CISR23 Feb 2018
NEW VIDEO: What is great employee experience, how can companies get it right, and how will it pay off for them? In this animated short @kristinedery details a framework from her employee experience research ow.ly/L5cb30iArAy #digitalworkplace
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Did you know @Allianz grew their net promoter score up by 52 points since 2013? The world's largest insurance company is now enjoying NPS of +60. npsbenchmarks.com/companies/…
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Just how dead is fb organic reach for business pages? I have 20,000 fans there. This post is at the 95th percentile and has 321 views. So 1.6% saw it. 🙈 – at East Norriton, PA
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How the world's seventh largest #software company utilises NPS | @npsbenchmarks #MicroFocus bit.ly/2nDvyOQ #MyMicroFocus
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Elon Musk: “The first order of business is to try. You must try until your brain hurts.” mitsmr.com/1Lu8Hfv

How Do Innovators Spot Market Opportunities? | MIT Sloan Management Review

Elon Musk, founder of Tesla Motors, SpaceX and SolarCity, has a noted ability to spot unmet market needs.

sloanreview.mit.edu
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I never thought I’d say this in my life, but I regret not buying the flamethrower 😅
We look at customer feedback, from Black Duck FLIGHT 2017, our recent Net Promoter Score survey and other sources, to help us build a better Black Duck product roadmap. #BDSFLIGHT2017 #NPS #customerfeedback
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