It’s a win-win. Your customers feel rewarded with social approval (and that little dopamine boost), while your brand gains recognition and positive conversations. #behaviouralscience #behaviourchange #behaviouraldesign #experiencedesign #servicedesign #desirecode

Can you reframe your messaging to focus on what your service means to customers. What do they care about? What’s in it for them? #businesspsychology #behaviouralscience #behaviour #behaviourchange #behaviouraldesign #experiencedesign #servicedesign #desirecode

Can you tell better stories about your product or service? And how can your story fit squarely into the narrative your customers tell themselves? #businesspsychology #behaviouralscience #behaviour #behaviourchange #behaviouraldesign #experiencedesign #servicedesign #desirecode

The question is – are your designs using clear and effective conventions, or are they leaving people guessing? #businesspsychology #behaviouralscience #behaviour #behaviourchange #behaviouraldesign #experiencedesign #servicedesign #desirecode

What obvious steps in your product or service are you assuming your customers already know? And what happens if they don’t? #businesspsychology #behaviouralscience #behaviour #behaviourchange #behaviouraldesign #experiencedesign #servicedesign #desirecode

If you're in the business of creating experiences, focus on crafting exceptional peaks and endings. These are the moments that will stick with your customers long after the experience is over. #behaviourchange #behaviouraldesign #experiencedesign #servicedesign #desirecode

The mere-exposure effect is a psychological bias that makes us prefer things we're familiar with, like a song we've heard a few times. To leverage this effect for your brand: Be consistent #behaviourchange #behaviouraldesign #experiencedesign #servicedesign #desirecode

Talk to us to find out how behavioural design could be just what you need for tackling your toughest customer challenges and sparking innovation in your teams. #businesspsychology #behaviouralscience #behaviourchange #behaviouraldesign #experiencedesign #servicedesign #desirecode

One way some brands have managed to stand out in a crowded market through their ability to make bold promises and then deliver on them. #businesspsychology #behaviouralscience #behaviour #behaviourchange #behaviouraldesign #experiencedesign #servicedesign #desirecode

By prioritising consistency you create a level of certainty that helps customers feel confident in their decision to choose your product or service. #businesspsychology #behaviouralscience #behaviour #behaviourchange #behaviouraldesign #experiencedesign #servicedesign #desirecode