Global Service Management Director
Manchester, England
Joined July 2011
- Tweets265
- Following86
- Followers80
- Likes476
I am currently conducting research into the barriers to adoption of (ITSM) comparing perspectives from professionals in the UK context with those in the Philippines.
If you are interested in participating in this research, you can access the survey at lnkd.in/eeNSqnRJ
Andrew Hardwick retweeted
🥫🇬🇧 FOOD BANK COLLECTION 🇬🇧🥫
We’ll see you up at the White Hart, Lydgate today, to kindly accept your much appreciated donations to @OldhamFoodbank 😁
We’ll be ready from 12pm and you can also enjoy the last of the Platty Joobs celebrations whilst you’re there! 👑
Great discussion about Experience Management and how to improve the experience end-users have with IT with @HappySignalsLtd
First presentation of #SITS22 ! Great to be back in person with the Service Management community!
According to an @ITSM_tools survey, #chatbots are the most popular form of AI-enablement being used in multiple business functions. #ITSM #AI itsm.tools/?p=16611 via @itsm_tools
Andrew Hardwick retweeted
Don’t forget to join us for coffee tomorrow morning. 10.30 to 12 at Uppermill Methodist Centre, to support the Scouts of Ukraine. #scouts #oldhamscouts #gmnscouts #standwithukraine
Andrew Hardwick retweeted
Get involved! Our first event of the year! 😁 #oldhamhour
It's bangers & Laffs at The @whitehartlydgte this Friday with Channel 4's @tezilays the award winning @JackGleadow and MC @MickFerry all raising funds for @SaddRT558
£25 including supper Book now on 01457 872 566
#dining #saddleworth #oldhamhour #roundtable
Andrew Hardwick retweeted
💥 BANGERS & LAUGHS IS BACK 💥
In need of a lift this January?
Saddleworth’s premier comedy night returns to the White Hart!
😆 Friday 21st January
😆 £25 per ticket, includes supper!
😆 Doors 7pm
😆 Booking can be made via the White Hart app also!
Limited tickets available!
Andrew Hardwick retweeted
🎺 BRASS BAND NEEDED🎺
We’d love a brass band to play the prime spot during our Santa Dash afternoon.
🎄Uppermill
🎄4th Dec
🎄4pm - 6pm
🎄Will be playing Xmas carols and also playing alongside Santa’s sleigh as it moves up the high street!
Please message us if you can help!
Andrew Hardwick retweeted
By the end of 2021, remote workers will represent 32% of all employees worldwide, impacting how and where remote workers use #IT equipment. Learn how IT is procured and used in a hybrid workplace: gtnr.it/2XL0EZT #GartnerSYM
Andrew Hardwick retweeted
Previous versions of ITIL didn’t reference DevOps in a meaningful way. This has changed in ITIL 4, with the new guidance blending key #DevOps concepts into change activity. Here @InvGate explains more. #ITIL4 #servicedesk buff.ly/3wN9DWz
Andrew Hardwick retweeted
Our hugely successful food bank drive is back on 12th June in Greenfield!
Teaming with Oldham Food Bank we’re asking our generous community to step up once again and help those in need. 🤝 #RT558 #foodbank #Saddleworth #roundtable Please RT! 😁
Andrew Hardwick retweeted
This blog offers a practical example of how organizations can effectively combine #DevOps and #ITSM using service catalogs. buff.ly/39zzFAz
Andrew Hardwick retweeted
Helping those mums in greatest need. We’ve donated £873 to Oldham Maternity Unit #NHS. #happymothersday to all fabulous mums! #OldhamHour @RoundTableBI #Supportoldham #saddleworth – at Grasscroft, England
£873.61 to spend on the families that use our Maternity services. such a kind and thoughtful donation from @SaddRT558 we really do appreciate it. Thank you for helping us !! @MehiganSimon @OldhamCO_NHS @NCAlliance_NHS @LibbyLibbymcm
Next week I will be speaking at #SDI21 about how to improve customer satisfaction. I will also be taking part in a panel session around CX.
Andrew Hardwick retweeted
What is automation in the context of service management? Join our webinar to find out how to start automating smartly.
servicedeskinstitute.com/eve…
#automation #digitaltransformation #itsm #ittools #itautomation #servicemanagement
Andrew Hardwick retweeted
Looking forward to sharing thoughts about ITIL HVIT for itSMF Belgium tomorrow Jan 28. Join us? itsmf.be/2020/12/22/obm/
Andrew Hardwick retweeted
📡 Interesting news for @Cherwell and @GoIvanti platform users out there and adopters of #ESM forbes.com/sites/louiscolumb… @Forbes
Andrew Hardwick retweeted
Thousands of food items and more than 800 presents were donated as Saddleworth Round Table and Dovestone WI teamed up to support Oldham Foodbank at Christmas.
saddind.co.uk/food-and-gifts…
Andrew Hardwick retweeted
A good process can provide people with guidance and enable them to do a much better job than if you just rely on common sense – @StuartRance #ITSM buff.ly/2vLIeug