Are you ready to make better IT decisions that truly enhance the employee experience? Join us on May 21 at the ITXM Summit 2025 at the iconic Gherkin in London. Discover how forward-thinking IT leaders are turning emotions into data, and data into smarter, more impactful decisions. Hear from top organizations already transforming their IT strategies with human-centric, experience-driven approaches. 🎟️ Secure your spot now: bit.ly/42mCwKw #ITXM #ITStartsWithPeople #ITdecisions #ITLeadership

🌟From ITSM Maturity to Measurable Experience Impact 🌟 The old way of measuring IT—focusing solely on SLAs—is no longer sufficient. Today, organizations need to show how IT directly impacts employee productivity and business outcomes. Join our upcoming webinar with our partners Halo and XLABS to learn: ✅ Why IT leaders should shift the focus from SLAs to also include Experience Metrics (XLAs) ✅ How to identify and reduce employee friction ✅ Practical steps to turn ITSM maturity into real, measurable experience gains 📅 [Wednesday, September 17 at 14:00 BST | 15:00 CEST] 🔗 Save your spot: bit.ly/4g2qyw9 Let’s make IT not just efficient—but truly human-centric. #ITSM #ExperienceManagement #ITXM #DigitalEmployeeExperience

Are your customers truly at the center of your MSP services? Join us for our focused webinar on Thursday, 17 July, 14:00 BST | 15:00 CEST, where we’ll show how Human-Centric IT and experience data help MSPs gain a competitive advantage. REGISTER NOW: hubs.ly/Q03t-mK30 #MSP #ITSM #ServiceDesk

Just over a week until Service Desk Institute (SDI)'s #SPARK25 event in Birmingham 😁 🍾 Ahead of his presentation on “Making IT Decisions that Matter Using Human-Centric Experience Data,” Mark Bewick looks at how IT leaders can move beyond outdated performance indicators, prioritize meaningful improvements, and align IT services with real employee needs. Experience data really can transform IT decision-making, enhance service quality, and drive business success. Discover more here 👉 bit.ly/4hwG1Uc #ITXM #Leadership #CIO #ITSM #XLA #EX #ServiceDesk #ITSupport

✨NEW✨: This blog explains how you can get your senior leaders to buy into ITXM, especially traversing the need to demonstrate measurable business impact and not just IT-centric improvements. Read it here 👉bit.ly/43HacVC #ITXM #CIO #Leadership #EX #ExperienceManagement #ITSM

💡 What’s next for IT support? It should come as no surprise that our blog asking 10 ITSM industry experts to share their insights on the future—and how to prepare for it, was our most-read blog in February! From AI and cybersecurity to better experiences and managing complexity, this article explores the key trends shaping IT support. 📖 Read it now: hubs.ly/Q038zz1F0 #ITSM #ITSupport #FutureOfIT #AI #Cybersecurity #ITXM

🚀 In 2024, GenAI reshaped the industry—now, in 2025, Agentic AI is taking the lead. But no matter the trend, experience data is the key to success. 🔑 📖 Read our latest blog to discover why: hubs.ly/Q038zys-0 #AI #ITSM #AgenticAI #GenAI

Our latest blog from Sami Kallio provides practical steps for achieving #ITXM quick wins, helping IT teams transition from theory to real-world impact. By demonstrating value early, organizations can secure stakeholder buy-in and build momentum for long-term ITXM success. hubs.ly/Q037FJyn0 #ITSM #ServiceDesk #ExperienceManagement #CIO

Happy Valentine's Day to all of our friends, colleagues, employees, clients, partners, prospects, and even our competitors (hey, we know you're watching 🤓) 💗

Join Sami Kallio at this virtual XLA Institute and Service Desk Institute (SDI) event on February 27th to: ✨Discover common XLAs that drive success across IT and enterprise service management. ✨Learn how experience data and XLAs transform IT decision-making. ✨See why keeping XLAs simple leads to easier adoption and faster results. Plus, there's presentations from a whole host of other wonderful people including: Neil Keating, Doug Rabold ITIL®, HDI-CI, Alan Nance, and Patrycja Sobera. Sign up here 👉 bit.ly/4bfxow9 #XLA #ITSM #ITXM #ServiceDesk

This NEW blog explores the future of IT service delivery and support in 2025, followed by key strategies to enhance employee experience within your organization. 👇 bit.ly/3Q5Snrd #EX #ITXM #ITSM #ServiceDesk #ITSupport

What do you think we can expect from the future of IT support, and how can people best prepare? Insights from 10 #ITSM authorities in this NEW article. Read it here 👇 hubs.ly/Q034GV110 #ITXM #ServiceDesk #ITSupport #GenAI #EX #Cybersecurity

From technology's importance to remote work and experience management to IT support, here are 18 employee experience statistics and insights for 2025, via @StephenMann. bit.ly/3PRXkUv #EX #employeeexperience #servicedesk #ITSM #ITXM

Or latest blog shares practical examples to showcase how #ITXM can revolutionize operational, tactical, and strategic decision-making. bit.ly/3WnouWV #CIO #ServiceDesk #ITSM

There was definitely more love for XLAs last year... so much so that our most-read blog of 2024 was this deep dive into the differences between XLAs and SLAs. You can read it below 👇 bit.ly/4acljan #XLA #SLA #ServiceDesk #ITXM #ITSM

We had just under 16k reads of our "Practical Guide to XLAs" across 2024. Still not read it yourself yet? You can download your copy below 👇 bit.ly/4asfINr #XLA #ITSM #ITXM #SLA

Our first blog of 2025 comes courtesy of @stephenmann FACT:Organizational change management is important to ITXM, and ITXM is important to organizational change management. Here, Stephen explains why. bit.ly/3C5MFCn #ITXM #ITSM #ServiceDesk #OCM #ITIL #EX

Is process optimization work, focusing heavily on IT efficiency and productivity, always in your organization’s best interest? Let's take a look. bit.ly/3ZMJpDA #ITXM #ITSM #ServiceDesk

2025 is shaping up to be a transformative year for IT. Budgets are rising and shrinking, AI is simplifying and complicating, and productivity is being redefined. Learn more from Sakari Kyro and @RoyAtkinson in this blog. bit.ly/41HyHkt #ITSM #ServiceDesk #ITXM

In the latest episode of our IT Experience Podcast @RoyAtkinson explores how orgs are navigating contradictions in budget expectations, the integration of #AI in service delivery, & the implications for workforce productivity & wellbeing. bit.ly/4gcNJDf #ITXM #ITSM #CIO