Hi Aaron, all emails are answered by our human team. In this case we absolutely didn’t deal with it they way we should have, and fell short of the service level we strive to offer

Hi @AncusKelly, all emails are handled by our human team. In this case it absolutely wasn’t handled or escalated the way it should have been well before it reached this point. We’re reviewing the whole process and training right now to stop this happening again

Hi Aaron, thanks so much for bringing this to my attention. This is absolutely our error and should not have happened. I’ll make sure we reach out to Sam directly today to make it right. I’ve also followed up with our Member Services Manager to urgently review how this happened

Hi Helloluxx, really sorry to hear this, are you able to DM your contact details so I can find your account and look into this? Our system wouldn’t apply a fine for a 2 minute early collection so I’d love to look into it and figure out what happened.

Really sorry about this! Are you able to DM us your details so we can take a look at your account?

I’ve also arranged to have that fine refunded back to you. Really sorry again for the horrible experience .

I completely understand. I’ll absolutely follow up with our member services and fleet teams to understand what went wrong & how to make sure it doesn’t happen again. Our late fines are unfortunately automated, though the team should have extended to ensure you didn’t get one.

Hi Gillian, really sorry to hear about this. I’ve escalated this to our head of our fleet to investigate what happened. All our cars have regular safety checks, which includes a tyre check but we will review our records and follow up with NRMA to understand what happened here

So sorry to hear you had an issue with your booking. Are you able to DM me your details for me to investigate?

Hi Steven, really sorry about this. We’re struggling to replicate the issue on our end to see what’s gone wrong. Are you able to send me a screenshot including the address bar and let me know what version of Firefox you are running?

Hi Liz, we’d love to help if you’re in Sydney, Melbourne or Brissy. Check us out at goget.com.au

Hi Rob, sorry about this, one of the team will give you a call

Hi Marc, sorry to hear this. Can you DM us your account details so we can take a look?

Thanks so much for letting us know, we really appreciate it. We’ll get it fixed up!

Hi Chris, I’m sorry about this. Are you able to DM us your contact details and I’ll make sure it gets followed up with you tomorrow?

Hi Mary, how can we help?

Thanks Shelley, that’s great to hear! We’ll pass along your kind words. And sorry about the issue with Gharda, the team are on it!