Galxe Support

Galxe is consolidating its team and brand under Gravity to accelerate the development and adoption of Gravity L1. Over the past five-plus years, we’ve helped pioneer Web3 questing and given projects new ways to connect with users and build communities. We’ve served 36 million users and supported more than 7,700 partner projects through campaigns, credentials, and loyalty programs, helping people discover new projects, contribute to their ecosystems, and earn recognition and rewards. We’re bringing that experience and the relationships built along the way into our work on Gravity. As part of this consolidation, we will wind down Galxe Quest, Galxe ID, Galxe Passport, and related services. Gravity will continue operating as usual, with no changes to the G token as part of this transition. Starting today, Spaces can no longer create new campaigns. New Galxe+ and Galxe Score subscriptions and Galxe Passport minting are also no longer available. December 5, 2026, will be the last day to participate in campaigns. No campaigns will remain active after that date. On December 15, 2026, campaign reward claims will close, and the entire Galxe website will switch to read-only mode. Please claim any outstanding campaign rewards before December 15. User assets remain safe, including Smart Savings balances, staked G that has not yet been withdrawn, and G tokens held in wallets on Gravity Alpha Mainnet. These assets will follow a separate claim process and timeline. We will publish the details and instructions in a follow-up announcement on our official X. Thank you to the users, builders, and partners who helped shape Galxe. We look forward to continuing to build with you on Gravity.

Earlier today, someone gained unauthorized access to our Intercom support system through a bot and used it to send phishing emails that appeared to come from a Galxe team member. Our galxe.com email domain was not affected. We've already closed the access and the issue is resolved. If you got one of these emails, just ignore it and don't click any links. As a reminder, Galxe will never ask you to connect a wallet, sign a transaction or share sensitive information by email. When in doubt, check our official channels. Thanks for your patience.

Galxe will remove the legacy GAL to $G migration page from the website this week. The GAL to $G token migration was completed as part of the previous token upgrade. This page is now a legacy flow and will be taken down. This does not affect the current $G token, existing $G balances, or normal Galxe services.

We're sunsetting Starboard 🌇 Starboard will no longer be active after August 3. Some pages may remain temporarily viewable for reference. This decision is part of Galxe’s continued focus on the products and infrastructure that best support onchain growth, identity, and user activation. Starboard was built to help projects mobilize their communities through attention, content, and engagement. We’re grateful for the creators, participants, and teams who brought energy to the product and helped shape what it became. As community growth in Web3 continues to move deeper onchain, @Galxe is focusing more of its resources on the products that support real user acquisition, retention, credentials, and identity at scale. @GalxeQuest, Passport, Loyalty Points, Smart Balance and Galxe Rewards Hub will continue to operate as normal. What happens to your rewards. For Starboard campaigns that haven't completed distribution yet, we've preserved all campaign data and shared it directly with the respective project teams. Each project will handle their own reward distribution and post their own announcements going forward. If you have questions about pending points or rewards, please reach out to the specific project behind that Starboard campaign. Galxe will continue to sync and amplify reward announcements from those projects to make sure nothing falls through the cracks. Thank you to every creator and participant who showed up on Starboard. You brought real energy to dozens of projects. That doesn't disappear just because the product does. We carry that spirit forward into everything we build next. Onward 🌠

As part of our continued focus on the Galxe web experience, the Galxe Mobile App is no longer available on iOS or Android and will no longer receive updates. 📱 Existing app users should access Galxe through the official website going forward: app.galxe.com/

Smart Savings is now Smart Balance 🆕 Smart Balance is designed to support smoother payments across Galxe products. All deposits made on or after July 7 onwards will be credited to Smart Balance, which will no longer provide yield, and withdrawals from Smart Balance will not be supported. For existing Smart Savings balances, users can choose to migrate or withdraw before November 1. After that, remaining balances will be automatically migrated to Smart Balance. More details are available in the Help Center. Manage your Smart Balance: app.galxe.com/smart-balance