ALT This is an appeal to all of our customers, and all who want to see Lothian Buses thrive again. As a society we’ve gone from standing on doorsteps, applauding key workers and paying tribute to their efforts, to a much less tolerant approach.  It’s present wherever you look – in shops, restaurants, and most definitely on buses.  It seems many people are less patient, less accepting and much less forgiving. I know that our service isn’t always delivering for our customers as it should be right now and I’m sorry.  It’s definitely not how we as a company want it to be and I know we still have work to do to get it right. I know how frustrating it is to wait at a bus stop only for the bus not to turn up or to watch the street tracker increase the number of minutes’ wait when it should be counting down. Please be assured that Lothian Buses is doing everything possible to get back to operating the reliable bus services that the people of Edinburgh expect and need. "