When is this likely to be resolved? Comms to affected customers has been appalling!

hello @illumination, my son is a massive Minions fan! He wrote a letter to your CEO Chris Meledandri asking for help in returning an old road sign to the village of Minions in Cornwall (UK) - it was covered in a local newspaper bit.ly/4ejEgsp. Was the letter received?

8p

Hi @houseoffraser I’m waiting on an order that I need in time for Christmas. I’ve tried emailing and webchat with no luck (you don’t appear to have a phone number?). Can someone please provide an update?!

@British_Airways you cancelled the 6.40pm flight from Gatwick to Faro today less than 3hrs before takeoff. Customer service has been non-existent. We’ve been added to a Monday flight but it means we’ll miss a wedding! Please advise on how we can claim compensation?

@APCOAUK I've been fined for parking at High Wycombe train station despite buying a full-day ticket. The fine has been paid by my car leasing company and I would like to appeal - please provide an email address so I can start the appeal.