We love rinsing our trapped customers. Featured on the BBC's Rip-Off Britain twice! We've been suspended from our trade organisation. Proud TERF. Smug twat.
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Martin King - FirstPort MD (Parody) retweeted
Very welcome news.
The issue with FirstPort (more LastPort) is cultural. It was apparent when I cross-examined them during our FTT dispute that FirstPort senior management simply do not care about the service they provide. They have no concept of fiduciary duty; what it means to be responsible for leaseholder money.
Their principal aim is to buy up as many smaller manging agents as possible and to take as much from leaseholders as possible to service their colossal corporate debts.
Until that culture changes -- which is in part to be achieved by rebalancing the law in favour of leaseholders -- nothing else will change.
Leaseholders in Hendon are being made to feel like cash cows by managing agents who hike service charges but provide poor service in return.
FirstPort are the country’s largest management agent, and one of the worst offenders.
Today, I chaired a meeting between dozens of Labour MPs and the Managing Director of FirstPort to hold their feet to the fire and demand they change 👇