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From idea to reality. Liverpool's first user research lab is finally here..... #UserExperience #userresearch #uxdesign #ux #Liverpool
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A person staying at our Manston facility has sadly died in hospital this morning after becoming unwell. We express our heartfelt condolences to all those affected. (1/2)
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We'll just leave this here...😄
We are wondering how long it will take Beau’s forelock to settle down after patrolling at Anfield yesterday in them strong winds! #StandTall #PHBeau #TheresSomethingAboutBeau #StrongLook #HePullsItOff
If ever you want to understand why service design is important try signing up to @virginmedia
Clearly no join up within their teams resulting in the worst user experience ever.
Now left with no Internet Aka no service!
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After some time off - we're back and our next event is 29 Sept at 6pm.
We'll be talking all things Service Design and really excited to welcome experts in this field for talks and a Q&A speaker panel.
Everyone welcome, bring your own🍕 and 🍻 🍷
eventbrite.co.uk/e/demystify…
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Already loving @JulieAbbo's talk for @GDSTeam Services Week ❤
Why #ContentDesign is needed from the start
Remote user research participants wanted.
1 hr call = £50 Amazon voucher.
Client: Dep Work & Pensions
Looking for: anyone receiving a DWP benefit such as tax credit, maternity, pensions, disability benefit and more.
Please compete 2 minute survey
forms.gle/c5tZyEiyMM2bfZua8?…
Remote user research paying £40 amazon voucher for a 45 minutes call.
Client: NHS blood and transplant service.
Who: both blood donors AND non donors.
Why: The aim of the research is to help improve their service.
Please complete the form below.
forms.gle/9eq6Rmrrp11whoqL9
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Just to keep people updated. We’ve just concluded a briefing with the Deputy Chief Medical Officer. We are expecting a further meeting with the PM’s team in the morning. Until then, I won’t be making any further comment.
We are looking to speak to people that were on the government's vulnerable people shielding list.
One hour video call pays £50.
If you or someone you know was on the shielding list and would be interested please DM and we can provide more info.
Replying to @Findoutdigital
@Findoutdigital Great User Testing Company based here in Liverpool
#usertesting #liverpool #savedusmoney
Our amazing landlords are doing their bit to get PPE to the frontline. Please donate if can.
We have found a way for you to help our NHS workers! You can help by spreading the word and encouraging key workers to order via our website: ppe.doesliverpool.com #NHS #supportnhs #frontlineworkers #stayathome #visors
Please support DoES in their efforts to make PPE for the frontline.
Get Visors Into the Hands of Healthcare Workers gofundme.com/f/get-visors-in…
Research participants needed:
Do you or anyone you know wear a hearing aid?
A £60 tax-free incentive will be paid for the 1 hour interview.
When:Thursday 13th Feb
Where: Our lab in Liverpool.
DM if you're interested.
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It was great to attend @hyperisland ten year party and opening of their amazing new studio. The amazing @tashwillcocks doing the honours.
A big thank you to magic Mike from @DoESLiverpool for helping to put up our new sign. Luckily our colour scheme fits in with the rest of @TapestryLpl
Participant “what do I do next?”
User researcher “what would you do if you were at home?
That's why creating a place where people feel comfortable is so important to high quality user research
#userresearch. #ethnographicresearch #usabilitytesting #ux #userexperience
Really enjoyed having @hearingdirect in the lab. You always learn so much when you put your service in front of real users. Great to work with @jonmaher @thisisrebekah @hippodigitaluk on this!
#userresearch #UserExperience #ux
Today's model solely focuses on customer acquisition = constantly change in service providers. Too many orgs give no thought to the end experience. Do you have a list of companies you'll never return to due to a terrible end experiences? #UserExperience #ends
Wow, I am in Wired!
Been an incredible couple of weeks for #Ends.
First @TEDxStockholm, then @WIRED.
@andend_co
We really enjoyed speaking at #nuxliverpool tonight on all things service design. Here's @ElisseJones talking about how important research is in this approach
#nux #UserExperience #servicedesign
The find out team, @ElisseJones @LawKitson @BenSprung are excited to be talking all things service design on Monday. Hope you can join us.
Not long until our last #NUX #Liverpool of the year now. Come along to learn about what makes a good service and the role that design can play. Get your tickets here 👉 wp.me/ppuiz-13d

















