Senior User researcher @mhclg research and design lead @PolicyLabUK (secondment) @hyperisland alumni
North West, England
Joined March 2010
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If you are ever looking for a business bank account I can highly recommend @MonzoBusiness seamless integration between automated and humans enables fantastic customer service.
Avoid @TideBusiness at all costs. Terrible customer service with no human support.
#servicedesign
Ben Sprung retweeted
In recent times, at least three big brands - Sainsbury's, Halifax and Wickes - have effectively told their customers to go elsewhere if they don't agree with the company's embrace of woke ideology. This is not normal. Firms like these fully deserve the backlash they attract.
What are the biggest challenges we face? What would be your 5 national missions? I'd go with;
1 Tackling the climate crisis
2 Sustainable growth
3 Physical (transport) & digital infrastructure
4 Affordable quality housing
5 Health & social care
theguardian.com/politics/202…
Great to be back @ Kentish Town fire station, to honour David Fitzgerald, Fitzy. Served KT for 27 years. My mentor as a recruit, taught me so much. Great union man. They make few like him. @LondonFire @LondonFBU @fbunational @NewJournal
Spurs wanted to be in a super league and now they're in a competition with TNS and Larne 😂😂😂
Europa Conference League: Tottenham, Aberdeen, Hibs, TNS, Larne & Linfield await play-off draw - bbc.co.uk/sport/football/579…
The vaccine roll out has been treated like a 100m race with politicians and the media waxing lyrical about our position. Are we starting to realise a better analogy is a marathon that is only won when everyone crosses the finish line?
theguardian.com/world/2021/m…
I wonder what % of people link covid to the environmental crisis? My assumption is very few as our politicians don't link the two. If you don't understand the root cause of a problem how can you solve it?
theguardian.com/environment/…
I can't believe it's taken so long for this to be in the supermarket. Imagine if we a used reusable plastic bottles for cleaning products. Literally zero additional effort and huge environmental impact. Gov should tax single use.
The question we need to be asking isn't simply how do we get out of Lockdown but how do we avoid another long punishing one.
theguardian.com/world/2021/f…
Check out my pessimistic prediction for @Coventry_City v @BrentfordFC this Saturday.
I'm wrong about most things, fingers crossed I can add this to the list.
#PUSB
@GaryRussell0 @VoicesoftheVic @broad8133 @BenSprung @alimullaley @bs3rob @TomasTaylor4 @brady0894 @Tango1867 @JarrydMulligan @TomFHydes @daveyballyXIIII @bluearmyhtfc @Bristol_jack79 @Theepicfunny1 - thanks for your fan predictions this week!
This early response and the messaging about collectively looking after each other is how to lead in a pandemic. @jacindaardern 👌
Are scientists the new economists?
This is the most interesting interview I've heard all year.
youtu.be/AZYZ9RALaSk
Any gov ditigal friends, I'm working on a correspondence project @mhclg any experiences you can shared please DM.
Surely the elephant in the room of climate disaster is those most responsible will be least impacted?
theguardian.com/business/202…
Ben Sprung retweeted
Remote user research paying £40 amazon voucher for a 45 minutes call.
Client: NHS blood and transplant service.
Who: both blood donors AND non donors.
Why: The aim of the research is to help improve their service.
Please complete the form below.
forms.gle/9eq6Rmrrp11whoqL9
Ben Sprung retweeted
Remote user research participants wanted.
1 hr call = £50 Amazon voucher.
Client: Dep Work & Pensions
Looking for: anyone receiving a DWP benefit such as tax credit, maternity, pensions, disability benefit and more.
Please compete 2 minute survey
forms.gle/c5tZyEiyMM2bfZua8?…