Queues, hold-ups, frustrations and stresses can all be minimised through Serco and @ExperienceLabME's approach to customer journey optimisation. Find out more at #AirspaceWorld #Serco #CX #Aviation #Geneva. @AirspaceWorld

“Understanding customer insights & creating seamless journeys is essential. Providing the right airport experience has a major impact on customers' confidence, loyalty, engagement & spend." Rena Baba, Director, ExperienceLab tinyurl.com/3jj8kyns @SaudiExhibition #SAE2022

This week we break down Serco Middle East CEO Phil Malem's 2021 thoughts and predictions. Watch out for our animation series as we delve further into how he sees 2021 as the year of innovation, data and collaboration. youtube.com/watch?v=yX4gMCAX…

@ArabianBusiness interviews Phil Malem on why he thinks 2021 is the year for outsourcing. Phil discusses outsourcing opportunities in the region, the tech enabling these and how Serco's @ExperienceLabME is designing customer-centric solutions. arabianbusiness.com/intervie…

Have you listened to our latest KSA-focused podcast yet? CEO Phil Malem and Mashroat Standards & Procedures Director Khalid AlAmmar discuss how COVID-19 has changed business strategy, the need for business leaders to be dynamic and more... lnkd.in/d5RtZnw

تحتفل "سيركو الشرق الأوسط" بالعيد الوطني التسعين للمملكة العربية السعودية. شاهد هذا الفيديو لترى ما يحبه موظفو سيركو الوافدون من حيث العيش والعمل في المملكة، ويخبرنا زملاؤنا السعوديون بما يحبونه في العمل لدى سيركو وكيف يدعمون رؤية بلدهم 2030.lnkd.in/dWD-YxE

Serco Middle East celebrates the Kingdom of Saudi Arabia's 90th National Day. See why Serco's expat and national colleagues love working for Serco in KSA and how they are supporting the country's Vision 2030. youtube.com/watch?v=ncUYUy2J…

Happy Emirati Women’s Day from Serco Middle East! Watch this video to find out more on what programmes we have in place and to hear from some of the inspirational Emirati females in our business. youtube.com/watch?v=NbKFyoE6…

We’re pleased to announce that applications for the Serco Middle East Graduate Programme are NOW OPEN! Have you got what it takes? youtu.be/Rw9D2PCLN_g

We’re putting the safety of our people first because they are the ones who serve the communities and countries in which we work. Watch this video to see how Serco Middle East is implementing COVID-19 measures: youtube.com/watch?v=RarR4K0l…

Serco is partnering with ministries in the Middle East to deliver efficiency, flexibility and knowledge transfer skills. Helping clients understand the new 'customer experience' in a post-COVID-19 world is top priority for our ExperienceLab experts. serco.com/me/sector-expertis…

تدخل سيركو في شراكة استراتجية مع الوزارات في الشرق الأوسط لتقديم الكفاءة والمرونة ومهارات نقل المعرفة مع اتخاذ تحسين خدمة العملاء منهج اصيل لكل ما نقوم به. إن مساعدة شركائنا على فهم "تجربة العملاء" الجديدة في عالم ما بعد كوفيد-19 هي أولوية قصوى لخبراء @ExperienceLabME

شكراً لكل من خاطر بحياته وحرص على توفير الخدمات الأساسية لأجل المجتمع. أنتم أبطال حقيقيون youtube.com/watch?v=NBaITL7y…

Serco Middle East's response to COVID-19: An open letter from CEO Phil Malem - serco.com/me/media-and-news/… #Serco #SercoMiddleEast #COVID19 #covid19response

Tomorrow at #MiddleEastRail, @ExperienceLabME Director Kristine Pitts will share insight into what it means to design customer-centric transport experiences, highlighting key learnings #ExperienceLab has gathered after conducting 3 months of research with passengers in the UK.

We've officially launched ExperienceLab here in the Middle East! Through this, we'll be bringing the first end to end integrated experience research, design and delivery offering to the region. serco.com/me/media-and-news/…

Very excited to have this new state-of-the-art lab in our Dubai office #ExperienceLab #ExperienceLabME #SercoMiddleEast #Serco