user experience strategist / owner-partner @truematter / founder ux south carolina / trail runner

South Carolina, USA
Joined June 2011
So, I took multiple classes on Moby-Dick as an undergrad & one of the first things you learn is that Ishmael is NOT his name; it’s an allusion to Ishmael from the Book of Genesis (the exiled son of Abraham, of whom it was prophesied, “His hand shall be against every man, and every man’s hand against him”). The narrator imagines himself an outcast, rejected by society & forced to seek his destiny on the high seas. His self-understanding is beautifully transformed during the scene in which he shares a bed with the cannibal harpooner Queequeg, who becomes his bosom friend. As his heart softens, he writes, “I felt a melting in me. No more my splintered heart and maddened hand were turned against the wolfish world.” Love has come to redeem him. He is Ishmael no more.
"Media literate" people be like
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I feel so smart when I use the essential, ubiquitous, default verb "surface."
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Dean Schuster retweeted
Ever since I was a little boy, I knew I wanted to log into Microsoft Authenticator 47 times a day.
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Allow a condition to fester OR face another call with #Accredo specialty pharmacy.... Thinking...
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Sites and apps drive people crazy all the time. Ask anyone who uses technology about their experience, and you’ll hear their complaints. We did — and the results were, sadly, unsurprising. truematter.com/ideas/post/ye…
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NDC Toronto! Be There!
Today is the last chance for Early Bird tickets for NDC Toronto 2026 ⏰ Don't miss out on @ExperienceDean and 55 other amazing speakers! Secure your discounted tickets today! 👉 ndctoronto.com #ndctoronto #earlybird
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1:19:40 on this latest @accredo "customer service" call. No way #Amotti of #physicalAsia can touch this mark. I'm going to win.
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