Organisations need to be where their customers are. They need to take a more holistic view of them across all channels; offline, online, social and mobile
United Kingdom
Joined August 2013
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Engage Customer retweeted
Lots going on @EngageCustomer CX Transformation event. Great to meet the CX legend that is Mr Gerry Brown. #ai #CX #DigitalTransformation
Engage Customer retweeted
Meet the team that will be at the @EngageCustomer event this Wednesday 14th June! Stop by our stand (12) & chat with us about how we can help your business transform your customer service with the use of IRIS Clarity.
Register at:
engagecustomer.com/customer-…
#ai #voiceisolation #cx
Engage Customer retweeted
In today’s world of consumer power and social media, word of mouth can make or break a brand. Our CEO @paulincontact explains in @EngageCustomer how #contactcentres can turn customers into advocates. The full story here okt.to/RpDOnY
Engage Customer retweeted
Thanks to the @EngageCustomer team for hosting yesterday’s webinar on deploying AI virtual agents and to everyone who joined us live! If you missed it, don't worry - the recording will be available soon to watch on-demand. @creativevirtual #EngageWebinar #CX #AI
Engage Customer retweeted
Our blog on @EngageCustomer discusses the importance of an effective #onboarding strategy, particularly for new contact centre agents. An engaging, continual process is key for employee retention! hubs.ly/H0nhLxN0
Engage Customer retweeted
Are you an Internal Comms, HR, Transformation or IT professional looking for events to attend this year? We've put together a carefully selected list of some of the best events coming up.
bit.ly/3bw0iZt
#internalcomms #ICevents #HRevents #ITevents #events2020
Engage Customer retweeted
Many businesses are still failing to meet #consumer expectations. Our CEO .@paulincontact explains in .@EngageCustomer how private mobile #messaging can help you improve customer service #CX. The full story here okt.to/wGlmAi
Engage Customer retweeted
Check out our blog on @EngageCustomer about how continual training can help contact centres adhere to the numerous #compliance regulations, whilst meeting customer expectations! ✔️engagecustomer.com/meeting-c…
Engage Customer retweeted
Enjoyed attending and presenting at the @EngageCustomer Future of contact centres conference.
Loved sharing our @VirginHolidays plans and hearing some great industry insight! Very thought provoking!
Engage Customer retweeted
If you missed THIS, we feel sorry for you! But it doesn't have to be that way... Make sure to check out our annual State of #CX Report! @EngageCustomer - Learn how to beat the #CustExp slump here: okt.to/FJvokI
Engage Customer retweeted
Really enjoyed today’s #engageconference. Great speakers and lots of interesting stories. Did a short feedback video. Great if you can share it with me @EngageCustomer. Thx!
Engage Customer retweeted
@EngageCustomer #EngageCustomer - thanks for having @chris_gormley & me @LauraOnIT taking about @Liberty_IT Virtual Assistant - great audience questions 👍
Engage Customer retweeted
Fantastic day today at the @EngageCustomer 'Future of the Contact Centre' conference in London. Full of inspiring people and interesting sessions. #DigitalTransformation #ContactCentres
Engage Customer retweeted
I love that the Co-op’s HR department is called Hire to Retire! Warm and appreciative.
#engageconference @engagecustomer
Engage Customer retweeted
Team Wranx is hosting one of the roundtables at todays conference, discussing the 'Future of Employee Learning within Contact Centres' 🧠 #EngageConferences
Engage Customer retweeted
Some interesting stats here - investment in your agent's development will have a direct impact on #CX!
Knowledgable, confident agents = happy customers! 😄
Nick Macfarlane, Head of Customer Experience at @SkyUK Spain, shares his insightful presentation 'No Bots, No Cost... The Contact Centre as a CX insight hub' #EngageConferences
Engage Customer retweeted
Many businesses are still failing to meet #consumer expectations. Our CEO .@paulincontact explains in .@EngageCustomer how private mobile #messaging can help you improve customer service #CX. The full story here okt.to/pmFh76
Engage Customer retweeted
@EngageCustomer Future of the Contact Centre - opening remarks - it's all about bots and virtual assistants!
Engage Customer retweeted
Great to be at #engageconference @engagecustomer listening to first speaker @Docnicola from innovation team at BT - sure to be interesting!