Is AI ready to move beyond chatbots? In Digital Edge’s latest issue, Craig Farley (AI & CX Strategist, IPI) joins Reza Sadiq (CTO, Verizon Business) to explore what agentic AI really means for CX. 📖 Full interview: eu1.hubs.ly/H0sjkdM0

“Insurance is not a sector built for reckless experimentation.” AI may dominate headlines, but most insurers are taking a measured, outcome-led approach. In The Broker Magazine, Craig Farley explores how to move beyond the hype. 👉 Read here: eu1.hubs.ly/H0s3tsH0

Ramadan is a time of reflection, compassion, generosity and community. To our people, clients, partners and wider network who are marking this holy month, we wish you peace, strength and a blessed Ramadan. Ramadan Mubarak 🌙

Having a CRM doesn’t mean you have control of customer experience. In travel, leisure & entertainments, gaps appear when pressure is highest – mid-journey, high emotion, rising demand. 👉 Sam Windridge explores why CRM vs CCaaS matters: eu1.hubs.ly/H0rJswH0 #TLE #CCaaS

Proud to be jointly shortlisted with Europa Group at the #CCAExcellenceAwards for Best Technology Partnership 🎉 A 15-year partnership built on trust, collaboration & a shared drive to improve CX through technology. Huge thanks & congrats to the Europa team 👏

If customers have to change channel to pay, something in the journey has already gone wrong. Matt Taylor explores why #payments are still bolted on, how this creates friction & visible security & what good #paymentjourney design really looks like. 🔗 : eu1.hubs.ly/H0rwHnt0

It’s #DataPrivacyDay. Great customer experiences start with trust – and trust starts with protecting data. 🔒 At IPI, we’re committed to strict privacy controls & industry-leading security, ensuring customer information is always safe, secure, and handled with care.

If customers have to change channel to pay, your CX has already failed. At #PCILondon, Matt Taylor unpacked why payments are still bolted on late – creating friction, abandonment and audit noise. PCI isn’t a project. Payments should be enabled by design. #Payments #CX

Proud to share that Sat Sanghera, CEO of IPI, has been named one of the UK’s #Top100InfluentialPeople 2026! 🏆 Recognising leaders making a real impact across business and society. 👉 Read more: eu1.hubs.ly/H0r95Dp0 #Top100 #TechLeader

We’re speaking at #PCILondon this week on a topic we’re passionate about: The Art of the Possible – Why forcing customers to change channel to pay is breaking your CX. 👉 If you’re attending PCI London, join us for this session at 10:20am. #SecurePayments #PCICompliance

Great CX often falls apart at payment. CX designs the journey. IT manages complexity. Security carries the risk. Payments become the compromise. 👉 Join our educational session at #PCILondon on enabling secure payments across every channel — without broken journeys.

“If your customer has to change channel to pay, something’s already gone wrong.” Ahead of #PCILondon, Matt Taylor explains why payments still hold #ContactCentres back. 👉 Join him 21 Jan, 10:20am, for IPI’s practical session on payment-enabled CX.

Great CX shouldn’t fall apart at the payment stage. Discover what “good” #paymentjourneys actually look like across voice, IVR & digital without forcing channel switches. 👉 Speak to our experts & join our educational seminar at #PCILondon, 21st Jan.

The new year brings fresh pressure for #retailers. Busy periods, rising costs, and higher customer expectations don’t slow down. Our latest @the_brc insight shares a practical playbook for protecting CX while adapting to economic pressures. 🔗 Read it: eu1.hubs.ly/H0qLWnp0

Wishing our clients, partners & wider network a wonderful Christmas and a Happy New Year 🎄✨ A special shoutout to our IPI people keeping the lights on over the festive period. Here’s to exceptional customer experiences in 2026.

🔮 What will define #retailcustomerexperience in 2026? AI will play a central role – but trust will be the true differentiator. In a new article for @the_brc, Sam Grant explores the key CX shifts retailers must prepare for now. 🔗 eu1.hubs.ly/H0qzBVc0 #RetailCXtrends

The future of CX is simpler, smarter, and more human. With the right AI support tools, organisations can remove complexity & help their teams work faster, clearer, and with greater confidence. 👉 Swipe through 3 practical ways #AI is already helping #ContactCentres.