Thank you! That's lovely to hear. 😊

I'm sure there's more we can write about inclusive language in work communications too! It's definitely on the list. 🙂 - Catie

Ahh, thank you – and you're welcome! 😄 Yes, it's amazing what can sneak in almost subconsciously when the awareness isn't there. Of course, it may be telling of attitudes too. But either way it is a huge problem, as you say.

Hi! Well, we touch on avoiding discriminating (even indirectly) in your job ads here: writing-skills.com/knowledge… ... though you may have identified some areas to fill out in this article! Can you tell me a bit more about what you mean? - Catie

Marketing proposal 101: check out our comprehensive, step-by-step guide and template hubs.li/Q013KVsD0

Looking for a board report template? Read this first: hubs.li/Q013KQSn0

Working on your omnichannel content strategy? This guide, full of advice, useful models and inspiring examples of best practice, will kickstart your creative process: hubs.li/Q01lfQNh0

Thank you, Doug – that's great to hear! Yep, PDFs have their place, but it's hard to beat a hard copy 📚

If your team's board reports are not up to the job, you may be tempted to reach for a template. But it won't work, writes @davidcomms: hubs.li/Q013KP1r0

'Our brains did not evolve to read and write, but to speak and listen.' @Robert_Ashton on how our love/hate relationship with live chat has its roots in our evolution (and how companies can get it right anyway): hubs.li/Q013K-qr0

Starting out in omnichannel content strategy? This guide, full of advice, useful models and inspiring examples of best practice, will kickstart your creative process: hubs.li/Q01lfRbg0

An omnichannel content strategy means delivering a consistent experience of your brand wherever your audience finds you. Here's the guide you need to get started: hubs.li/Q01nLvQX0

11 steps to giving your customers the best live chat experience: hubs.li/Q013KPzy0

'Some journalists will note their preferred approach to being contacted in their bio or in a pinned tweet (and may include their contact details too).' Pro tips on how to distribute your press release – and get it picked up: hubs.li/Q014z-9k0

It’s no longer a question of how content fits into a marketing plan – content IS the marketing plan. Today, the most successful content strategies are omnichannel. Here’s what that looks like and how to get started: hubs.li/Q01lfXv40

Recruiting? Don't just drag out the same dusty job spec from the last time. Here's how to design a role and write a job ad that attracts the people you actually need: hubs.li/Q013KJQV0

How to write a marketing proposal – from research and discovery to designing a strategy and writing a deck that sells ideas (includes free template): hubs.li/Q013KPXJ0

Omnichannel is the only way to do content strategy. See how @Nike and @McDonalds have nailed it in our guide – and how you can get started too: hubs.li/Q01lfXRw0