IT Service Operations Is Ready For Its AI Moment “Are your platforms working for you, or are you working for your platforms?” drive.starcio.com/2026/09/it… #AI #ITSM #CIO

CIOs should benchmark their IT service operations against metrics such as employee satisfaction (ESAT), ticket deflection rates, and resolution times. These are just three KPIs that AI agents and capabilities can help improve. drive.starcio.com/2026/09/ac… #CIO #AI #ITSM

The Chinese AI wildcard: Alibaba's Qwen models hit 3 billion downloads. Free, open, and gaining ground fast. If the US market bubble deflates while Chinese AI keeps compounding, the competitive story flips overnight. #AIBubble #AI drive.starcio.com/2026/08/ai…

RT AI-enabled devices are about smarter rooms, senses-aware experiences, and tech that's easier to manage. #FutureOfWork #AI @Star_CIO drive.starcio.com/2026/04/fu…

Sunday reading! >Hybrid Clouds in the AI Era: What CIOs Need to Know drive.starcio.com/2026/04/hy… #CIO

RT Most AI initiatives don't fail because models are bad. They fail because data is messy, workflows aren't redesigned, and no one ties outcomes to business metrics. #AI #CIO @Star_CIO drive.starcio.com/2026/02/wh…

Today's new post! > AI Coding Competencies: What Inspires Awe — and 5 Ways They Spark Dread drive.starcio.com/2026/03/ai… #AI

New post! > Seize Real Advantages: 7 Urgent Reasons to Revisit Agile for the AI Era drive.starcio.com/2025/11/re… #Agile

Starting soon! Don't miss today's Coffee With Digial Trailblazers at 11am ET linkedin.com/events/thecosto… #DigitalTransformation

To excel in the genAI era, organizations will need to drive change management that develops trust and accelerates AI adoption. #CIO #CHRO drive.starcio.com/2025/09/ai…

I'm hosting Next-Gen Leadership: How Digital Trailblazers Prepare to Take the Baton. Attend today, Sept 19 at 11am ET or watch on demand. linkedin.com/events/next-gen… #DigitalTransformation

New post! > The Disastrous GenAI ROI Problem—And 3 Research-Backed Changes CIOs Must Lead drive.starcio.com/2025/08/ge… #AI

Weekend reading for this Sunday >Avoid Rogue AI Agents: How Top CIOs Can Govern the Emerging Agentic Ecosystem drive.starcio.com/2025/07/ro… #AI

Architects are among the key leaders in digital transformation in the AI era. They connect business value to robust, scalable solutions. Top architects avoid building point solutions that become the next generation’s technical debt. #AI #CIO drive.starcio.com/2025/07/ai…

Weekend reading for this Saturday >What Smart CIOs Know About DevOps That Everyone Else Misses drive.starcio.com/2025/06/wh… #DevOps

New post! > CIOs Beware: How to Prove GenAI ROI Without Bumbling Into the Productivity Trap bit.ly/42OcQby #AI

Increasing transformational leadership by 25% leads to a 9% increase in employee productivity. It also * decreases employee burnout * increases job satisfaction, & team performance * improves product & org performance #CIO #DigitalTransformation drive.starcio.com/2024/12/bu…

Today's new post! > This Most Boring Gen AI Use Case Saves Millions in Regulated Industries drive.starcio.com/2024/12/bo… #AI

I hope you can join me at tomorrow's discussion - Accelerate Transformation: Why AI is Boring in 2025 linkedin.com/events/accelera… #DigitalTransformation