New York, NY
Joined July 2019
Driving Digital retweeted
CIOs should benchmark their IT service operations against metrics such as employee satisfaction (ESAT), ticket deflection rates, and resolution times. These are just three KPIs that AI agents and capabilities can help improve. drive.starcio.com/2026/09/ac… #CIO #AI #ITSM
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Driving Digital retweeted
The Chinese AI wildcard: Alibaba's Qwen models hit 3 billion downloads. Free, open, and gaining ground fast. If the US market bubble deflates while Chinese AI keeps compounding, the competitive story flips overnight. #AIBubble #AI drive.starcio.com/2026/08/ai…
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#CIO tip of the day #MetaVerse an overhyped buzzword, a major opportunity, or a business disruption threat? It depends infoworld.com/article/367663… #DrivingDig
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