@dougtedder

Better IT = Better Business. I can help. | https://xitter.cf/t.co/2EGSpBKSQh

 Indianapolis area
tedder-consulting.com
Joined March 2009
  • Tweets5.7K
  • Following201
  • Followers1.5K
409Media
Companies have spent billions of dollars on #ITSM implementations, but many orgs fail to achieve the expected success. With so much invested, why has ITSM come up short for those companies? Here, @DougTedder explains & proposes three ways #ITXM can help. hubs.ly/Q02ZNTr30

Three Ways Good ITXM Makes ITSM Better

This blog by Doug Tedder looks at why many ITSM implementations come up short, and three ways that ITXM can help.

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Why aren't your #SLA helping your #XLA ... dougtedder.com/2024/03/05/wh… #ITSM

Why your SLAs aren’t helping your XLAs

It may be hard to believe, but the term “experience economy” is nothing new. The term was first mentioned in this 1998 Harvard Business Review article. In the article, the authors posited that an...

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6 Tips to Wake Up Your #ITSM Zombie including: Use a Kanban board as your change schedule and many more, @dougtedder explains all. buff.ly/3LcK4s4
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What? The service portal - intended to facilitate a smooth and efficient self-service experience - kills end-user productivity? Portals are touted as a means for ‘contact deflection’ (a IT-centric view), yet result in a poorer end-user experience? What are we (IT) thinking?
Sophie Danby@SophieDanby23 Feb 2023
In the @HappySignalsLtd Global IT Experience Report, Happiness with the service portal experience has increased by 3%, but it still remains the biggest productivity killer with an average lost time of 4 hours 19 minutes. #ITXM #ServiceDesk #ITSM
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Sad, but not surprised.
Sophie Danby@SophieDanby23 Feb 2023
Anyone surprised? Data vis @HappySignalsLtd #ServiceDesk #ITSM #ITXM
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Doug Tedder retweeted
HDI Team@ThinkHDI20 Oct 2022
Replying to @dougtedder
@dougtedder leads Session 203: Good Strategy Can't Be Found in the Rearview Mirror this year at #SMWorld. Learn about good #ServiceManagement organizations can enable strategic #DecisionMaking. Check it out: informatech.co/3oisir8
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Wow. Probably the most powerful ad I've ever seen. @Booker4KY is the real deal.
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Isn't that a bit like leading a horse to water, but you can't make it drink? 🤔
Roy Atkinson@RoyAtkinson18 May 2022
Replying to @SophieDanby @dougtedder @RaeAnnBruno @vickirogers
I shall be holding his hands to the keyboard. I would “hold his feet to the fire” but that would not help his typing.
Join us for this panel discussion at #SupportWorld Live in Las Vegas in May, featuring @RaeAnnBruno, @dougtedder, @vickirogers, @gtsanker - and I'll be moderating. Session 401: Optimize Before You Automate: Why and How SupportWorldLive.com #automation
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Doug Tedder retweeted
ITSM.tools@itsm_tools7 Mar 2022
Check out these thoughts from @RoyAtkinson, @StephenMann, @ITSMNinja, @BarclayRae, @DougTedder, @Karen_ferris, @RaeAnnBruno, @DanielBreston & others, on four areas of predicted future change in the world of #ITSM. buff.ly/2U9Z8yU
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A lot to look forward to in 2022 if these trends and predictions are correct! I am especially looking forward to watching the growing influence of CIOs on the business. Any other predictions you'd add to this list? buff.ly/3Dxq0tc
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A brand new year means new goals, initiatives and new partners. Re-sharing this post as a reminder to #IT pros that it pays to become an expert at the art of IT partnerships. buff.ly/3fBKY1B
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"According to the survey, more than one in five respondents abandoned their automation project completely, while nearly one in three said the technology didn't work as intended." Great article by @TechBeaconCom on how to avoid automation failures. buff.ly/3CmFL6t
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The road to digital transformation starts with a map—quite literally. Mapping your value streams and your business capabilities is the faster way to get you to digital transformation. buff.ly/3petOvO #DigitalTransformation #servicemanagement #CIOs
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Fascinating to watch how IT leaders are leveraging the importance of technology into bigger roles! Getting a handle on your #servicemanagement is a fantastic way to test those business-savvy skills. buff.ly/3ytGPEG
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Automations can cause more problems than solutions if they are set up incorrectly—and that starts by understanding the workflow you want to automate. And that means every step in it. I break down how to stop poorly designed automations from the start: buff.ly/31Bk4me
Check out these thoughts from @RoyAtkinson, @StephenMann, @ITSMNinja, @BarclayRae, @DougTedder, @Karen_ferris, @RaeAnnBruno, @DanielBreston & others, on four areas of predicted future change in the world of #ITSM. itsm.tools/?p=17111 via @itsm_tools

4 Predictions That Will Impact Your ITSM Strategy

This article looks at what a number of ITSM authorities predict to be the key trends for your ITSM strategy address in 2021 and beyond.

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The view of Service Management as simply a cost without any return is outdated. Knowing the ROI of your #servicemanagement allows you to invest in it regularly and it opens up more opportunities for innovation within IT. buff.ly/3HGLbwr
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Organizations hesitate to implement #EnterpriseServiceManagement because of the perception of control—specifically who controls ESM. But ESM is about enablement, not control. But IT has to position it that way to get buy-in! Here's how to do it right: buff.ly/3rTG06Z
Not all automation is right for organizations that's why you have to be strategic about it. I cover the principles of good #automation, how to avoid automation missteps and how good #servicemanagement plays a role in successfully automating workflows. buff.ly/31Bk4me
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