@DougLipp

Speaker, Service & Leadership Consultant and Best-Selling Author, Disney U

 Sacramento, California
douglipp.com
Joined December 2010
  • Tweets4.1K
  • Following475
  • Followers2.2K
714Media
Doug Lipp retweeted
BPrO_org
@BPrO_org23 Jun 2025
Replying to @DougLipp
@DougLipp, nos recordó en el #CXSummit2025 que la magia comienza con la cultura. Confianza, empatía y coherencia: eso es lo que realmente crea experiencias inolvidables. @anakarinaqa | @melissadibuja
1
2
1
70
Doug Lipp retweeted
NISC@NISC_coop16 Sep 2024
It's time! The 2024 #NISCMIC kicks off this evening at 5pm! Join us to hear from NISC President & CEO Doug Remboldt on our focus this year and learn from DisneyU Author Doug Lipp how to provide an excellent customer experience. See you soon!
1
1
6
251
Here's my 2nd Dear Disneyland letter on @MiceChat. tinyurl.com/3u3tskmy I hope @WaltDisneyCo embraces Walt's idea to constantly Plus the Show and embrace truth tellers. #DisneyU #DisneyUniversity #DisneyInstitute #Disneyland #TheWaltDisneyCompany #DisneyLeadership
139
Sharing this with friends & colleagues because of: • My love for Disney & @Disneyland • Concern for Disneyland’s current state Honored @MiceChat is promoting my 3-part letter, starting with this first one timed on Disneyland’s 69th birthday today. micechat.com/391936-dear-dis…

A letter to Disneyland on Her 69th Birthday

We have something special for our readers today: a heartfelt letter to Disneyland from a former cast member who worked with some of the most iconic leaders Disneyland has ever known. Doug Lipp worked...

micechat.com
97
Setbacks are part of life, but giving back is healing. 🌻 In my latest blog, I share our experience with @NAMICommunicate and the support we received: tinyurl.com/bdejmj4c #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training
78
In my newest blog, I discuss how the "Normalization of Deviance" can lead to disaster and share insights from NASA’s history: tinyurl.com/3ep9b9w5 #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
1
77
Have you noticed how customer service has become robotic? 😟 Discover how businesses are transforming their customer interactions: tinyurl.com/ytwp946p #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment
66
Merging teams? Beware the hidden traps! ⚠️ Explore why many mergers fall apart despite shared values: tinyurl.com/bajpyryt #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
41
✨ Looking for the secret to true happiness? In my new blog, I discuss how Shawn Achor's powerful insight can transform your outlook ni life. tinyurl.com/mzvmnajj #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training
82
🌟 Ever wondered what makes a true leader? Let me take you backstage with Wayne Gretzky and reveal the essence of greatness: tinyurl.com/3y8hfuek #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment
69
Embrace failure, thrive through adversity! 🌟 Discover the Japanese wisdom behind resilience in my latest blog: tinyurl.com/yc5djx4p #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
65
Wondering what if we train them and they leave? But consider, what if you don't train them, and they stay? 🤔 My new blog: tinyurl.com/2ur4wpnc #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
47
It's time to break free from excuses. ⏰ Learn about Pride Industries, and how they've flipped the script to "Yes, If": tinyurl.com/29hjhs3c #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
1
45
🌟 Unlock the secrets of sustained success! Discover how Greg Hicks of Impressions Catering turned his failing business around and found triumph in focus: tinyurl.com/ct93k3h6 #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity
35
Is your organization teetering on the edge of failure? Gain insights into strategies that will empower your organization for lasting success: tinyurl.com/2xpjyvph #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training
1
44
🌐 Out with complacency, in with success! 🚀 My latest blog urges you to crawl out of complacency with honesty and change: tinyurl.com/4nuwxzwe #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
55
Discover the key to organizational success - being truthful with yourself! Learn how the Force Field Analysis can guide your decision-making: tinyurl.com/ycy9mx5b #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training
65
🏹In my latest blog, we delve into the culture of fear that stifles honesty. Assess your leadership style and learn from Walt Disney's legacy: tinyurl.com/5b3vkfsx #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training
36
In my latest blog, we dive into the power of brutally honest feedback. Who is your personal and professional "Robin Hood of Honesty"? tinyurl.com/5f8z5cfp #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #Training
39
⭐ What excites your employees and customers? Explore the importance of both front-of-house and back-of-house operations: tinyurl.com/52s4pxsa #Leadership #OrganizationalCulture #CustomerExperience #DisneyUniversity #DisneyU #Creativity #OrganizationalDevelopment #Training
34
Load more