OPEN LETTER – FROM INDIGO PILOTS, CREW & GROUND STAFF The recent mass disruptions were not just an operational failure — they were a failure of planning and frontline protection. Across airports, it was employees who faced passenger anger, public blame, and personal abuse, while strategic decisions remained distant from their consequences. The timing, scale, and pattern of cancellations aligned exactly with the new regulatory deadline, making it impossible to ignore what is visible to everyone on the ground:- operational collapse was allowed to escalate in a way that exerted pressure on the government for extension/relaxation. Whether intentional or tolerated, the outcome was the same: frontline staff became leverage in a regulatory standoff. We did not design rosters. We did not freeze hiring. We did not delay preparedness. Yet we carried the entire public cost. We ask for: • Public ownership of planning failure • Clear exoneration of frontline staff • Transparency on whether regulatory pressure formed part of strategy • Assurance this will never be repeated An airline runs on people, not just plans. Trust, once used as leverage, is hard to rebuild. — Pilots, Crew & Ground Staff (FWD as recieved ) @MoCA_GoI @DGCAIndia @RamMNK @mohol_murlidhar @PMOIndia @IndiGo6E @TimesNow @republic @ndtv @IndiaToday @CNNnews18 @CNBCTV18News @NDTVProfitIndia @NewsX