Founder & CEO of Custellence - The Customer Journey Mapping Tool. I believe that empathy is the important competitive advantage ahead for any organization!
Sweden
Joined March 2012
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Daniel Ewerman retweeted
Someone asked me today about my current top sources of inspiration and best practice in (service) design: @GDSTeam @DTA @OneTeamGov @gov_design @SDNetwork @SDinGov @frogdesign @Designit @apoliticalco @99piorg @SDpodcaster @Airbnbdesign @custellence @hyperisland
How to convince your boss to invest in #CustomerExperience #CustomerJourney #ROI #customercentric #designthinking #ServiceDesign custellence.com/blog/how-to-…
Daniel Ewerman retweeted
How do you succeed with your Customer Experience? Our CEO… instagram.com/p/BizMrlzghWC/…
Daniel Ewerman retweeted
New blogpost: New to Customer Journey Mapping? This article explains how it can be used for insights, innovation, prioritization and implementation? #CustomerJourney #CustomerExperience #ChangeManagement #CustomerJourneyMapTool #ServiceDesign goo.gl/BNGVFF
Daniel Ewerman retweeted
How does a company in the energy sector create a #CustomerCentric organization and design great #CustomerExperiences using the #CustomerJourney? Kine Brodal #EON_se_en shares her best tips!
#cx #CJM #energy #servicedesign #customerjourneymapping goo.gl/bfZbB7
Daniel Ewerman retweeted
New blogpost: Don't get lost when mapping the customer journey. Here are our top 6 common mistakes - and how to avoid them. #CustomerJourney #CustomerExperience #ChangeManagement #CustomerJourneyMapTool #ServiceDesign goo.gl/tSu8Tq
Great article by @rnadworny about Service Design capacity building (in Swedish) lnkd.in/exSdAGb
Daniel Ewerman retweeted
6 biggest #CustomerJourneyMapping mistakes and what to do instead. Do you agree! lnkd.in/gczRWTz #servicedesign #CustomerExperience
Daniel Ewerman retweeted
Ytterligare ett bevis på betydelsen av design. Grattis @Daytonamartin och @DanielEwerman xitter.cf/daytonasthlm/status/89…
Vi är så pepp! Tillsammans med @TransformatorD, @itch_design, Acando CXC + DST skapar vi nu Sveriges största Business Design Studio!
Breakfast seminar about how #SEB Life&Pension went from market position 7th to 4th with #transformatordesign #servicedesign #tdfrukost
Daniel Ewerman retweeted
Länk till kundresekartan i @custellence för #äldreomsorg som @DanielEwerman delade på #webbos #kommun #tjänstedesign bit.ly/2q4hVrx
Daniel Ewerman retweeted
"Är man stark måste man vara snäll" - Bamse @TransformatorD #webbos
Daniel Ewerman retweeted
From the monthly meet up @TransformatorDesign. #customerexperience pro's learning about Custellence. Want to attend? lnkd.in/egrTrGJ
Daniel Ewerman retweeted
From our Custellence meet up today @TransformatorD, great to see customer experience professionals sharing their knowledge #CustomerJourney
Daniel Ewerman retweeted
@DanielEwerman "Utgå från att kunder lever sina liv - inte att dom är i våra kanaler" #självklarhetmeninteverklighet #abilitypartner – at Stockholm, Sweden
Daniel Ewerman retweeted
SKL /SwedishAssociation of Local Authorities&Regions choose Custellence to improve the lives of unaccompanied minors medium.com/@Custellence/skl-…
Daniel Ewerman retweeted
Snart summering av öppna rådet. Spännande vad det blir för input till stängda rådet och regeringen! #DigiGovSE #empatiskdigitalisering
Daniel Ewerman retweeted
"People are not geeks - solutions have to be made based on the local people's needs" Amr Salem @Cisco #DigiGovSe