I love remote work and digital collaboration, but keeping in touch with customers can fall by the wayside. Don’t let it happen. Pick up the phone, drop in – your customers want to hear from you. While the ways we interact have changed, the importance of connection hasn’t.

Leaders who are customer-obsessed look for ways to up-end the status quo and set a new standard. They're not playing catch-up — their competitive spirit pushes innovation forward. Who or what is inspiring you to approach your work and engage with your customers differently?

Fewer meetings, fewer slide decks, more good writing. If companies prioritize ideas and communication over process/minutiae, they'll come out way ahead. Full episode here: customer-obsessed.simplecast… #writing #communication #innovation @CustomerObsPod

What's the one thing you could do today to get closer to your customers? Move that to the top of your priority list and get it done. Progress snowballs when you take meaningful action. #customers #business #customerobsessed

Never let your job title get in the way of a good idea. #creativity #diversity #flexibility #innovation Stream the full episode: customer-obsessed.simplecast…

.@SylviaAcevedo is one of the most inspiring leaders I've ever met—bold, determined, caring, curious, and visionary. Honored to have her as our guest on the latest episode of Customer Obsessed. Listen & Subscribe: customer-obsessed.simplecast… @CustomerObsPod #leadership #innovation

Business leaders can pay attention to their competitors, but they should obsess over their customers. #customerobsessed #CX

Science and tech may teach us how to build things, but the value of the arts and humanities is in showing us what to build and why it matters. #STEAM, not just #STEM.

Creativity is the winning ingredient in selling. Find ways to connect with customers that are unique to your business and push your limits. And don't worry about the other folks - looking over your shoulder at your competition will more often distract than help.

Unpredictability is a hallmark of life, for you and your employees. Be aware of it, accept it, own it, and then implement a system that allows you to accommodate and support a diverse, multidimensional workforce. ​ ​#employeeexperience #diversity #respect #flexibility

As we continue to grapple with the ethics of AI and other advanced technologies, I see a growing need for philosophers and artistic minds to come to the table and contribute to the conversation. Fantastic article on the subject from Beena Ammanath: hbr.org/2021/11/thinking-thr…

Fantastic interview with one of the greats Lindsey Armstrong on the @weareagent3 Agents of Change series. If you're interested in learning how sales has shifted in response to the pandemic, don't miss this conversation. Full episode here: bit.ly/LArmstrongAgent3

Don't let competition cloud your mission. Focus on what your customers need, not what others are providing to their customers. When you're overly reactive to the market, you lose sight of your purpose, which can derail the very thing required for success: customer obsession.

Digital technology solutions are ubiquitous - what really matters is how and why people are using the technology. What's the impact? #people #culture #business #customerobsessed