Improve your Customer Success skill set and knowledge with actionable best practices, industry trends, and peer-to-peer advice👇👇 👍
Joined April 2021
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The Customer Success Newsletter retweeted
NEXT WEEK 🚨 What Your New CSM Hires Wish You Did (& Didn't) Include During Onboarding ft. #RecastSuccess @BigCommerce @CultureAmp
We'll discuss:
🏛 Self-paced v. structured
💎 Onboarding milestones
📈 Ramping on new tech
🤝 Remote teams
RSVP: vitally.pub/3TPjibo
The Customer Success Newsletter retweeted
This week in The Customer Success Newsletter...
🤝 Product Mgmt vs. CS & Customer Support vs. CS via @Medium
📈 Customer Mktg vs. CS via @vitally_io
🔃 Sales vs. CS: Who Should Own Renewals & Upsells? via @GainsightHQ
🚀 and more!
Check it out: bit.ly/3dq9l3K
The Customer Success Newsletter retweeted
I like to double down on lots of things - scoops of ice cream, Taylor Swift albums, Steelers gear, time with my family...And when it comes to doubling down on customers and why the time is now, @scottsalkin sums it up perfectly.
bit.ly/3BHhXgu
The Customer Success Newsletter retweeted
Buying a CSP? Learn how to evaluate and choose a Customer Success Platform for your organization with our Buyers Guide. Download here: vitally.pub/3RcaKKj
The Customer Success Newsletter retweeted
🧰This week's episode highlights Newsletters ✉️
How many have you signed up to?
A few highlighted this week:
@insidedmedia @AlexBDavis @TSLCustomers
#csmtoolbox #customersuccess #newsletters
The Customer Success Newsletter retweeted
#CustomerSuccess is one of the hottest careers around 🔥
But Customer Success Operations might be even 🔥🔥🔥 - you can't scale CS without Ops - the demand for CSOps people is off the charts right now
The Customer Success Newsletter retweeted
What's your best #CustomerSuccess burn 🔥?
We'll start:
Your Salesforce instance so messy they called in Marie Kondo to organize it and she quit the business forever
The Customer Success Newsletter retweeted
This week's #customersuccess newsletter features @RoseDanielLaw on the topic of why Customer Success should own Sales Engineering, along with the best resources in CS this week:
hubs.li/H0W75jJ0
The Customer Success Newsletter retweeted
How do you know when it is time to specialize #CustomerSuccess into Support and Success in your organization?
Check out William Lopez's latest blog post for approaches that will help drive your decision. bit.ly/2VHWyk9
The Customer Success Newsletter retweeted
🚨 New episode is out! 🚨
What if you could learn how to be a better leader in only 2 minutes a day? 🚀
🧰 In today's episode, I highlight @bunch_HQ
Where to listen in comments 👇🏼
#CSMToolbox
#productivity #management #collaboration #leadership
The Customer Success Newsletter retweeted
Hot off the Presses: How #NetRetentionRate Drives SaaS Valuations bit.ly/3jPzJ8g
The Customer Success Newsletter retweeted
Employee to the customer:
“I’m not responsible for what another employee told you. I don’t know that person. We are on different teams.”
Newsflash: You’re all on the *same team.*
#CX #CustomerExperience
The Customer Success Newsletter retweeted
One of the "drop the mic" charts from @Kellblog's #PulseEverywhere presentation on the importance of Net Dollar Retention in SaaS businesses (and if anyone is dropping the mic in SaaS, it's Dave!)
gainsight.com/pulse-everywhe…
The Customer Success Newsletter retweeted
Working as a Customer Success Manager means problem solving for your clients and your company, and making decisions that have widespread impact.
Read more on why you need problem solving and decision making skills as a CSM 👉 succshac.kr/3gz0ICP
#CustomerSuccess
The Customer Success Newsletter retweeted
Join The Jasons Take On… when we sat down with one of the original gurus of customer success, Dan Steinman.
Read the full article: Guest: Dan Steinman – “The Future of Customer Success”
▸ lttr.ai/ide7
#Customersuccess #Saas
The Customer Success Newsletter retweeted
Is it okay to charge for #CS and should the CSM hold a revenue number?
In our latest #podcast episode, our host @anikazubair_ chats with Wayne McCulloch, Global head of CS at @GoogleCloud about the taboos of Customer Success.
Listen to the full episode👉 planhat.com/blog/the-taboos-…
The Customer Success Newsletter retweeted
Some of you know I'm a fan of structure—calendars, meeting hygiene, email, you name it. So it shouldn't be a surprise that I'd recommend reading this article from @edbatista on why larger companies need more structure.
