The resource is aimed @ Customer Experience professionals, who are rightly cautious about benchmarking scores with other companies.
Joined August 2016
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bit.ly/2PFHAaE #Telecom is notorious for #CX pitfalls, but competitors & churn are shifting priorities towards customer-centricity. Here are the trends shaping the industry. @IndustryTelecom @CXupdate
bit.ly/2Tk8Utg To stay ahead, auto manufacturers have to do more than engineer great vehicles. Here’s our top companies based on #NPS. Do you agree with this list? @CXupdate
Most Recommended Video Game Console Manufacturers By NPS® - @Sony @Microsoft @NintendoAmerica lead the CX charts! npsbenchmarks.com/blog/most-…
[New Article] Learn How @Uber is Turning #CX Around With #NPS. npsbenchmarks.com/blog/uber-… … @CustomerGauge @Forbes @TechCrunch @TCEurope
NPS Benchmarks retweeted
My thoughts on #netpromoterscore and @CustomerGauge's #Monetize18 in #SiliconValley last week > Go the Distance with #NPS to Drive Corporate Growth bit.ly/2MN7yCL
NPS Benchmarks retweeted
There are 2 dimensions to a "Make Mom Proud" organization—one is deliberateness and the other one is leadership bravery. I explain how to incorporate these behaviors into your #CX journey in my interview with @CustomerGauge #CustExp #Leadership buff.ly/2Mm7M3o
NPS Benchmarks retweeted
Congrats @adamdorrell and the @CustomerGauge team for your work in putting together a wonderful #monetize2018 today! Bravo!!
NPS Benchmarks retweeted
Companies that know their NPS & understand the “why” behind the score experience a 20% increase in upsells & a 2 times greater increase in referrals. @CustomerGauge buff.ly/2L93M6t via @Forbes #Entrepreneur
NPS Benchmarks retweeted
How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report. @npsbenchmarks bit.ly/2JOjhzc
Microsoft Uses These 3 Ways to Prioritize Customer Satisfaction Through Net Promoter Score® #NPS #CX @Hyken @CustomerGauge @CXupdate
npsbenchmarks.com/blog/3-way…
NPS Benchmarks retweeted
It's this simple: customers will pay for convenience. And they will choose to do more business with the people and companies that make their lives more convenient!
The Convenience Revolution is here: buff.ly/2IkbxEI
NPS Benchmarks retweeted
How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report: bddy.me/2KnWNd1 @npsbenchmarks
NPS Benchmarks retweeted
How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report. @npsbenchmarks bit.ly/2IzcLM8
NPS Benchmarks retweeted
How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report. @npsbenchmarks bit.ly/2KaYLxS
NPS Benchmarks retweeted
How #MicroFocus has successfully moved NPS beyond just a metric by correlating it to future revenue -- in this @CustomerGauge 2018 NPS & CX Benchmarks report: bddy.me/2MrTqiq @npsbenchmarks
